Admissions Team Leader

2 weeks ago

Cardiff, Cardiff, United Kingdom Spire Healthcare Group plc Full time
Job Title: Admissions Team Leader

Spire Healthcare is seeking a highly motivated and organized Admissions Team Leader to join our team in Newport. As a key member of our Patient Support Centre, you will be responsible for ensuring the smooth delivery of all stages of the booking process, including admissions and pre-op assessments.

Key Responsibilities:
  • Lead a team of multi-skilled administrators to drive operational performance and deliver high standards of customer service.
  • Manage the admissions and pre-op admin team, including managing sickness, annual leave, and underperformance management.
  • Ensure all administrators have regular 1-2-1s and feedback sessions, and set Employee Engagement (EE) goals.
  • Monitor and improve call handling times, ensuring all calls are answered in a timely manner in line with operational KPIs.
  • Plan the workforce to meet activity demands and ensure timely management of administrative tasks.
  • Work with the Patient Admissions Manager to identify and resolve process issues that impact KPIs.
  • Provide data and insights to the Patient Admissions Manager, Director of Shared Services, SMT, and HoDs as required.
  • Attend departmental meetings and stay up-to-date on hospital/support centre matters.
Requirements:
  • Experience working within the NHS or pre-assessment is essential.
  • Support other staff in the performance of duties and establish good working relationships with colleagues and other Spire Healthcare staff.
  • Promote effective communication throughout the working environment.
  • Continuously improve oneself and the team to deliver on key tasks and objectives.
  • Attend training events and meetings to acquire knowledge and skills.
Benefits:
  • Competitive salary and comprehensive benefits package.
  • 35 days annual leave inclusive of bank holidays.
  • Employer and employee contributory pension with flexible retirement options.
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers.
  • Free Bupa wellness screening.
  • Private medical insurance.
  • Life assurance.
Our Values:
  • Driving clinical excellence.
  • Doing the right thing.
  • Caring is our passion.
  • Keeping it simple.
  • Delivering on our promises.
  • Succeeding and celebrating together.

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