Admissions Team Leader

4 weeks ago


Cardiff, Cardiff, United Kingdom Spire Healthcare Ltd Full time
Job Title: Admissions Team Leader

We are seeking a highly motivated and organized Admissions Team Leader to join our team at Spire Healthcare Ltd. As a key member of our Patient Support Centre, you will be responsible for ensuring the smooth delivery of all stages of the booking process, including admissions and pre-op assessments.

Key Responsibilities:

  • Lead a team of multi-skilled administrators to drive operational performance and deliver high standards of customer service.
  • Manage the admissions admin team, including sickness, annual leave, and underperformance management.
  • Ensure all administrators have regular 1-2-1s and feedback sessions, with set EE's.
  • Monitor and improve KPIs, identifying process issues and implementing solutions.
  • Provide data and insights to the Patient Admissions Manager, Director of Shared Services, and SMT.
  • Attend departmental meetings and stay up-to-date on hospital/support centre matters.
  • Deputize for the Patient Admissions Manager in their absence.

Requirements:

  • Experience working within the NHS or Pre-Assessment is essential.
  • Support other staff in the performance of duties and establish good working relationships.
  • Promote effective communication and continuously improve oneself and the team.
  • Attend training events and meetings to acquire knowledge and skills.
  • Perform duties in accordance with hospital policies.

Benefits:

  • Competitive salary and comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
  • Opportunities for career development and growth within the company.

About Us:

Spire Healthcare Ltd is a leading private healthcare provider, committed to delivering clinical excellence and exceptional patient care. Our values include driving clinical excellence, doing the right thing, caring is our passion, keeping it simple, delivering on our promises, succeeding and celebrating together.



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