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Admissions Team Leader

1 month ago

Cardiff, Cardiff, United Kingdom Spire Healthcare Ltd Full time
### Job Title: Admissions Team Leader

#### Job Summary

We are seeking a highly skilled and experienced Admissions Team Leader to join our Patient Support Centre team at Spire Healthcare Ltd. As a key member of our administrative team, you will be responsible for ensuring the smooth delivery and administration management of all stages of the booking process, including admissions and pre-op assessments.

#### Key Responsibilities

* Lead a team of multi-skilled administrators to drive operational performance and deliver high standards of customer service
* Adhere to HR policies and procedures, including managing sickness, annual leave, and underperformance management
* Ensure all administrators have regular 1-2-1s and feedback sessions, with clear goals and expectations
* Plan the workforce to meet activity demands and ensure timely management of administrative tasks
* Work with the Patient Admissions Manager to identify and address process issues and improve KPIs
* Provide data and insights to support business decisions and drive continuous improvement

#### Requirements

* Experience working within the NHS or pre-assessment environment
* Strong leadership and communication skills, with the ability to motivate and develop a team
* Excellent problem-solving and analytical skills, with a focus on continuous improvement
* Ability to work in a fast-paced environment and adapt to changing priorities

#### What We Offer

* Competitive salary and comprehensive benefits package
* Opportunities for professional development and career growth
* Collaborative and supportive work environment
* Recognition and reward for outstanding performance

#### Our Values

At Spire Healthcare Ltd, we are committed to delivering clinical excellence, doing the right thing, caring for our patients, and keeping it simple. We believe in succeeding and celebrating together, and we are proud of our heritage in private healthcare.