Guest Services Associate

4 weeks ago

London, Greater London, United Kingdom Accor Full time

Company Overview

Experience the passion of hospitality with Accor ​

As a leader in responsible hospitality, the Accor Group encompasses over 45 distinct brands, 5,600 hotels, 10,000 dining establishments, and lifestyle venues across 110 nations. Each brand possesses its unique character, allowing you to discover your true self, while collectively striving to innovate and challenge conventional norms.​

By becoming part of our team, you will embody the spirit of a Heartist, as hospitality is fundamentally a heartfelt endeavor.​

You will be welcomed into a nurturing environment where you can express your authentic self. This is a supportive space for personal growth, exploration of various roles, and pursuit of career advancements, whether within your hotel or across the global hospitality landscape​.

You will benefit from exclusive perks, tailored to the industry and beyond, along with significant recognition for your daily contributions.​

Every action you take with us, irrespective of your role, will carry profound significance, creating lasting, memorable, and impactful experiences for our guests, colleagues, and the planet.

Hospitality is a heartfelt endeavor, ​
Join us and embrace the Heartist spirit.

Role Overview

First impressions are crucial. As a Guest Services Associate, you will ensure that guests are well cared for from their arrival to their departure, guaranteeing they have an unforgettable experience with us.
What you can expect:

Employee benefit card providing discounted rates at Accor properties globally Access to learning programs through our Academies Opportunities to cultivate your skills and advance within your property and internationally Chance to contribute positively through our Corporate Social Responsibility initiatives, such as Planet 21

Key Responsibilities:

Welcome guests, manage check-ins, address inquiries, and process payments while delivering outstanding service Take proactive steps to create a personalized experience for each guest Enthusiastically promote hotel amenities, seeking opportunities to enhance a guest's stay through upselling Qualifications

Your qualifications and attributes include:
A service-oriented personality is essential

Additional Information

Previous experience is advantageous
Familiarity with Opera or similar systems
Proficiency in English
Knowledge of additional languages is a plus

Our commitment to Diversity & Inclusion:
We are dedicated to fostering an inclusive workplace and aim to attract, recruit, and promote diverse talent.

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