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Call Centre Representative

2 months ago

Grimsby, North East Lincolnshire, United Kingdom Appoint Consulting Recruitment Specialists Full time
Main Purpose of the Call Handler

The primary objective of this role is to provide exceptional customer service by answering calls using a strength-based approach, ensuring that practitioners receive high-quality, clear, and concise information from the outset.

Key Responsibilities
  • Answer calls using a strength-based approach, asking relevant questions to gather high-quality information.
  • Ensure that practitioners receive accurate and concise information, inputting sensitive data into the system as required.
  • Perform related administration tasks, including reports and other support duties as needed.
Requirements
  • A team player who understands the importance of their role in providing exceptional customer service.
  • Ability to follow a strength-based approach to gather high-quality information.
  • Confidence in handling difficult conversations with professionals and the public, with support available to help grow in this area.
  • Calm and able to work under pressure, with clear support and guidance from the team.

This is an exciting opportunity for a skilled Call Handler to join our team at Appoint Consulting Recruitment Specialists and contribute to delivering exceptional customer service.