Contact Centre Agent
5 months ago
Are you a successful Customer Service Advisor, Call Centre Advisor or Enquiry Co-ordinator looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.
Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11 franchised dealerships across 11 locations, the company currently represents the brand Ford. Due to continued growth, we now have opportunities for Full or Part time Contact Centre Advisors (working hours 8:00-13:00 and 13:00 - 18:00) to join our Contact Centre at our dealership in Grimsby.
What will I be responsible for? Operating as part of our centralised team providing first point of contact for our customers, the successful Contact Centre Advisor will be responsible for driving positive change within the business, with a focus on increasing booking levels across all departments in our dealerships.
**Daily responsibilities will include**:
- Contacting existing customers to remind them of their car being due Service/MOT and booking an appointment for a day for the work to be carried out.
- Informing existing customers of their options regarding the different levels of service available and effectively upselling other products and services.
- Accurate use of a live diary to manage customer workshop bookings for a wide range of vehicle diagnostic, service and repair jobs.
- Manage, respond to and log all incoming enquiries.
- Liaise with all departments across the company to provide exceptional customer service.
- Follow up on vehicle sales leads to qualify potential customers. Sell Hartwell service maintenance packages to reduce cost of ownership for our customers.
**The ideal Contact Centre Advisor**:
- Excellent verbal and written communication skills.
- A clear telephone voice.
- An eye for detail, great organisation skills and excellent knowledge retention.
- Problem solving and critical thinking skills.
- A positive attitude with the ability to demonstrate empathy, kindness and patience.
- Highly motivated and able to work to targets.
- Good time management and the ability to work without supervision. Be computer-literate, although training in specific company software will be given.
**Rewards & Benefits;**
- Employee discount
- On-going training and development
- On-site parking
- Company events
- Benefits and wellbeing platform
- Company Pension
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