Contact Centre Agent

5 months ago


Grimsby, United Kingdom Hartwell Automotive Group Full time

Are you a successful Customer Service Advisor, Call Centre Advisor or Enquiry Co-ordinator looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.

Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11 franchised dealerships across 11 locations, the company currently represents the brand Ford. Due to continued growth, we now have opportunities for Full or Part time Contact Centre Advisors (working hours 8:00-13:00 and 13:00 - 18:00) to join our Contact Centre at our dealership in Grimsby.

What will I be responsible for? Operating as part of our centralised team providing first point of contact for our customers, the successful Contact Centre Advisor will be responsible for driving positive change within the business, with a focus on increasing booking levels across all departments in our dealerships.

**Daily responsibilities will include**:

- Contacting existing customers to remind them of their car being due Service/MOT and booking an appointment for a day for the work to be carried out.
- Informing existing customers of their options regarding the different levels of service available and effectively upselling other products and services.
- Accurate use of a live diary to manage customer workshop bookings for a wide range of vehicle diagnostic, service and repair jobs.
- Manage, respond to and log all incoming enquiries.
- Liaise with all departments across the company to provide exceptional customer service.
- Follow up on vehicle sales leads to qualify potential customers. Sell Hartwell service maintenance packages to reduce cost of ownership for our customers.

**The ideal Contact Centre Advisor**:

- Excellent verbal and written communication skills.
- A clear telephone voice.
- An eye for detail, great organisation skills and excellent knowledge retention.
- Problem solving and critical thinking skills.
- A positive attitude with the ability to demonstrate empathy, kindness and patience.
- Highly motivated and able to work to targets.
- Good time management and the ability to work without supervision. Be computer-literate, although training in specific company software will be given.

**Rewards & Benefits;**
- Employee discount
- On-going training and development
- On-site parking
- Company events
- Benefits and wellbeing platform
- Company Pension


  • Contact Centre Agent

    5 months ago


    Grimsby, United Kingdom Hartwell PLC Full time

    Are you a successful Customer Service Advisor, Call Centre Advisor or Enquiry Co-ordinator looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you. Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11...

  • Contact Centre Advisor

    6 months ago


    Grimsby, United Kingdom Read Motor Group Full time

    We have a fantastic opportunity for a Contact Centre Advisor to join our Award winning group. Having claimed Awards across the group in the last three years for overall dealer performance, aftersales performance and customer service, we are now looking for an Contact Centre Advisor to join our Contact Centre based at our offices in...

  • Contact Centre Advisor

    6 months ago


    Grimsby, United Kingdom Read Motor Group Full time

    We have a fantastic opportunity for a Contact Centre Advisor to join our Award winning group. Having claimed Awards across the group in the last three years for overall dealer performance, aftersales performance and customer service, we are now looking for a Contact Centre Advisor to join our Contact Centre based at new facility on Blossom Avenue in...

  • Contact Centre Advisor

    6 months ago


    Grimsby, United Kingdom Hartwell PLC Full time

    Are you a successful Customer Service Advisor, Call Centre Advisor or Enquiry Co-ordinator looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you. Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11...


  • Grimsby, United Kingdom Read Motor Group Full time

    We are currently looking to recruit an experienced Contact Centre Supervisor. This is an exciting opportunity to lead our group contact centre team in our brand new facility on Blossom Avenue, Humberston. The role involves managing the contact centre team and calling our existing customers to book their vehicle in for a Service/MOT or necessary work to the...

  • Field Agent

    5 months ago


    Grimsby, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent / Commercial Accounts** **Grimsby and surrounding postcode areas** **Earnings: Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to visit commercial water accounts. Whether you are an experienced Field Agent or not we want to...


  • Grimsby, United Kingdom Grimsby John Roe Toyota Full time

    This is a new and exciting role for our business. You will be working as part of the Retention Team as a Team Leader, Managing a team of 5 and also making outbound calls to our database to book vehicles in for service/MOT's etc. The role also includes an essential customer service element, as you will be the point of contact for our service customers...

  • Customer Support Agent

    5 months ago


    Grimsby, United Kingdom Advantage Finance Ltd Full time

    **THE ROLE**: Customer Support Agent **LOCATION**: Grimsby **SALARY**: Starting at £23,400 + benefits. **HOURS**: 37.5 hours per week Monday - Friday, 1 in 3 Saturday mornings, with hybrid working options available after probation. **About Advantage Finance** Advantage Finance is one of the UK's leading providers of specialist motor finance. From our...

  • Service Advisor

    5 months ago


    Grimsby, United Kingdom Hartwell Automotive Group Full time

    Are you a successful Service Advisor looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you. Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11 franchised dealerships across 11 locations, the...

  • Service Advisor

    5 months ago


    Grimsby, United Kingdom Hartwell PLC Full time

    Are you a successful Service Advisor looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you. Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11 franchised dealerships across 11 locations, the...

  • Enforcement Agent

    6 months ago


    Grimsby, United Kingdom Jacobs Enforcement Full time

    Unlimited Bonus! An exciting opportunity has arisen for a permanent, employed (PAYE) Enforcement Agent to cover Grimsby, Scunthorpe and other nearby surrounding areas. This role offers a chance to be out and about, meeting people from all walks of life, with no 2 days ever the same! We offer a basic salary with unlimited bonus, flexible working hours and job...


  • Grimsby, United Kingdom Woodfield Medical Centre Full time

    **Woodfield Medical Centre** An exciting opportunity has arisen for a dynamic individual to be part of the administration team within a busy General Practice becoming part of the larger NHS family. The role will be alongside the clinical team providing those hidden supporting duties that result in high quality patient care. Responsibilities within this...


  • Grimsby, United Kingdom Woodfield Medical Centre Full time

    **Woodfield Medical Centre** An exciting opportunity has arisen for a dynamic individual to be part of the administration team within a busy General Practice becoming part of the larger NHS family. The role will be alongside the clinical team providing those hidden supporting duties that result in high quality patient care. Responsibilities within this...

  • Medical Receptionist

    6 months ago


    Grimsby, United Kingdom Woodfield Medical Centre Full time

    Woodfield Medical is situated in a busy health centre currently recruiting for either one full time Medical Receptionist on a 37.5 hour contract or two part time Medical Receptionists on a permanent basis, to work with our supportive team of admin, clinical and managerial staff. For further information please see the job description below. Job title:...

  • Reception Team Leader

    6 months ago


    Grimsby, United Kingdom Birkwood Medical Centre Full time

    General Duties and Responsibilities Supervisory / Managerial To manage, and lead the reception team on a day to day basis ensuring there is a robust rota and adequate staffing in place at all times, and that the service is coordinated in an efficient and professional manner. To ensure contingency plans are in place for cover if there is unforeseen...


  • Grimsby, United Kingdom Navigo Health and Social Care CIC Full time

    Main Duties and Responsibilities 1.CLINICAL 1.1.Accept referrals via agreed protocols within the service. 1.2.Assess and supports people with a common mental health problem in the self management of their recovery. 1.3.Undertakes patient-centred interviews which identifies areas where the person wishes to see change and or recovery and makes an accurate...


  • Grimsby, United Kingdom Navigo Health and Social Care CIC Full time

    Main Duties and Responsibilities 1.CLINICAL 1.1.Accept referrals via agreed protocols within the service. 1.2.Assess and supports people with a common mental health problem in the self management of their recovery. 1.3.Undertakes patient-centred interviews which identifies areas where the person wishes to see change and or recovery and makes an accurate...


  • Grimsby, United Kingdom The Salvation Army Full time

    **Working Hours**: 20 Hours Per Week **Interview Date**: To be confirmed The Booth Lifehouse in Grimsby provides accommodation and support to homeless men and women, 24 hours a day, 7 days a week. We have the following exciting opportunity for a part time Weekend Receptionist/Concierge with great communication skills and an enthusiasm for working with...

  • Manual Machinist

    2 months ago


    Grimsby, United Kingdom CV-Library Full time

    Logical Personnel are recruiting on behalf of a leading mechanical engineering company. We require a Manual Machinist in Grimsby. Essentially you will need: * Recognised industry qualifications * Experience on lathes, milling machines, borers * Surface grinding experience * Radial arm experience * Manufacturing of small batch components would be an...

  • Panel Beater

    2 months ago


    Grimsby, United Kingdom CV-Library Full time

    Panel Beater, Panel Technician, Bodyshop Technician Salary up to £21 per hour + Bonus (OTE £55K) Monday - Friday Permanent Role 23 days holiday plus bank holidays Company Pension, Life Assurance, Discount Scheme.I am looking for an experienced Panel Beater to join a leading Accident Repair Centre in the Grimsby area. Key Panel Beater Roles and...