Contact Centre Advisor

3 weeks ago


Grimsby, United Kingdom Hartwell PLC Full time

Are you a successful Customer Service Advisor, Call Centre Advisor or Enquiry Co-ordinator looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.

Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11 franchised dealerships across 11 locations, the company currently represents the brand Ford. Due to continued growth, we now have opportunities for Part time Contact Centre Advisors to join our Contact Centre at our dealership in Grimsby.

What will I be responsible for? Operating as part of our booking team, the successful Contact Centre Advisor will be responsible for driving positive change within the business, focusing on driving booking levels across all departments in our dealerships.

**Daily responsibilities will include**:

- Answering and processing inbound service enquiry calls.
- Contacting existing customers to remind them of their car being due Service/MOT and booking an appointment for a day for the work to be carried out.
- Informing existing customers of their options regarding the different levels of service available and effectively upselling other promotional products and services
- Manage, respond and log all incoming enquiries
- Liaise with customer and workshop in regards to vehicle repair
- Follow up on vehicle sales leads to qualify potential customers
- Sell Hartwell service maintenance packages to reduce cost of ownership for our customers.

**The ideal Contact Centre Advisor**:

- Excellent communication skills.
- A clear telephone voice.
- Highly motivated and able to work to targets.
- Good time management and the ability to work without supervision.
- Be computer-literate, although training in specific company software will be given.

**Rewards & Benefits;**
- Employee discount
- On-site parking
- Company events
- Benefits and wellbeing platform
- Free Parking
- Company Pension



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