Service Advisor
7 months ago
Are you a successful Service Advisor looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.
Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 11 franchised dealerships across 11 locations, the company currently represents the brand Ford. Due to continued growth, we have an opportunity for a Service Advisor to join our Contact Centre at our dealership in Grimsby.
What will I be responsible for? Operating as part of our centralised team providing first point of contact for our customers, the successful Service Advisor will be responsible for driving positive change within the business, with a focus on increasing booking levels across our service departments across the company.
**Daily responsibilities will include**:
- Assist our team of agents in pricing of technical jobs that come through.
- Audit calls and job cards to ensure the right questions have been asked and correct prices and times have been quoted and allocated.
- Train and coach call agents on relative systems, processes and technical information.
- Receive technical calls from customers.
- Triage diagnostic jobs, looking at manufacturer systems and contact customers for further information on their faults.
- View Ford technical keeping on top of any new recalls and technical bulletins and share with the contact centre. Breaking it down into a non-technical description.
- Monitor sites workshop diaries ensuring timings are correct and jobs allocated to the correct work type. Take incoming calls at peak times.
**The ideal Service Advisor**:
- Excellent verbal and written communication skills.
- Strong problem solving and critical thinking skills.
- A clear telephone voice.
- A strong automotive technical back ground.
- An eye for detail, great organisation skills and excellent knowledge retention.
- A positive attitude with the ability to communicate with stake holders throughout the business
- Able to support, coach and train a diverse team.
- Good time management and the ability to work without supervision. Be computer-literate, although training in specific company software will be given.
**Rewards & Benefits;**
- Employee discount
- On-going training and development
- On-site parking
- Company events
- Benefits and wellbeing platform
- Company Pension
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