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Service Advisor

8 months ago

Grimsby, United Kingdom Humber Recruitment Full time

This is a fantastic opportunity for an experienced **Customer Service Administrator **to join a leading service provider. You will be joining a small and friendly team who act as the first line of defence for answering customer queries over the phone, checking parts availability and delivery times and maintaining open lines of communication across the business to ensure the highest standard of service delivery is received by customers. A background in the service sector or industrial stores would be beneficial.

**Detailed tasks and responsibilities include**:

- Being the first point of contact by telephone for external and internal customers
- Raise and send estimates to customers for machinery and parts orders
- Produce and process orders
- Provide correct part details to the Parts Manager to be sourced by the supplier
- Organise sub contractors

**Required Skills**:

- Excellent telephone manner
- Exemplary customer service skills
- Attention to detail
- Highly Organised
- Excellent written and verbal communication skills
- Ability to work under pressure
- Good working knowledge of Microsoft operating systems
- Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
- Innovative thinker who is positive, proactive and readily embraces change

**Working Hours**

**Monday - Friday 9am - 4.30pm (Lunch 30 mins)**

**Salary**: £24,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Saturday working on a rota (if desired)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 2 years (required)
- Customer service: 3 years (required)
- Company pension
- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- transport to get to work as remote location (required)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- service advisor: 3 years (required)

Licence/Certification:

- Transport as location is a remote area (required)

Work Location: In person