Medical Receptionist

6 months ago


Grimsby, United Kingdom Woodfield Medical Centre Full time

Woodfield Medical is situated in a busy health centre currently recruiting for either one full time Medical Receptionist on a 37.5 hour contract or two part time Medical Receptionists on a permanent basis, to work with our supportive team of admin, clinical and managerial staff.

For further information please see the job description below.

Job title: Medical Receptionist

Reports to: Reception Supervisor

**Key Areas of Responsibility**
- To ensure that all visitors and telephone callers to the practice are greeted professionally
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries
- To ensure all telephone calls are managed appropriately
- To act as first point of contact for anyone accessing the practice for advice, information or support
- To ensure that repeat scripts are generated accurately and efficiently, within the 48 hours specified by the practice
- To support the GP’s and Nurses in providing care
- _General Duties and Responsibilities_
- Check the Reception Diary daily for variations in staff cover._
- Greet patients at reception, note their arrival and deal with any query or request as appropriate.
- Manage the flow of patients at the desk and in the waiting room
- Respond to all queries and requests for assistance from patients, doctors and other visitors.
- Basic patient triage
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Receive specimens from patients ensuring all their details have been recorded whilst following the practice Health and Safety policy.
- Support and assist the Doctors during surgery times as required.
- Liaise with secondary care providers and arrange transport as necessary.
- Deal with repeat prescription requests and handover including Chemists requests
- Obtain all of the necessary documentation for the registration of new patients.
- Assist patients with registration information and paperwork.
- File all patient information in electronic record and/or paper records.
- Maintain patient electronic medical record and access information when required.
- Print any paperwork for doctors or patients as necessary.
- Liaise with attached staff, including Health Visitors, District Nurses, Midwives, Counsellors, etc as required. Maintain and encourage adequate security measures
- Maintain the Health and Safety of all staff, patients and visitors.
- Watch for and report to the Manager on behalf of the partners any matters affecting safety or security.
- Writing and dispatching routine and recall letters
- Answering general queries by telephone
- Photocopying documents
- Obtaining information from the computer
- Maintaining records, filing systems and computer files
- Assisting Operational Manager and Reception Supervisor as necessary
- Open and distribute the Practice post.
- Manage daily outgoing post.
- Ensure reception admin office and printers are stocked with the necessary paper and forms to enable receptionists to work without interruption.
- Check practice stationery and request reordering of supplies where necessary.
- Photocopy notes and other information
- Change details in records
- Any other duties as requested by the Doctors, Practice Manager or Senior Receptionist.
- **Management of Appointment System**_
- Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
- Book appointments and recalls, ensuring sufficient information are recorded to retrieve medical records.
- Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.
- **Operating of Telephone System**_
- Receive and make calls as required. Divert and take messages as appropriate
- Ensure that system is operational at the beginning of each day and that any other telephone operations you are responsible for are undertaken.
- Deal with telephone queries/requests from patients, and act as liaison with the Doctors as necessary.
- Divert phones on and off the answer system at the beginning and at the end of the end of the day
- **Management of Repeat Prescriptions**_
- Receive and process patient requests for authorised repeat prescriptions.
- Attain signatures for prescriptions issues
- Provide the point of contact for patients and outside agencies with enquiries relating to repeat prescriptions
- Highlight problems and queries regarding repeat prescriptions and assist clinical team with resolving issues
- Check and maintain records of prescriptions issued
- Distribute prescriptions to relevant collection point and liaise with chemists as required.
- **Data Protection and Confidentiality Issues**_
- To ensure that when accessing data relating to patients, the information obtained and used is registered appropriately under Data Protection Act.
- To ensure that all information held centrally by the practice relating to the patient’s health, medical treatment, personal details a


  • Medical Receptionist

    7 months ago


    Grimsby, United Kingdom Littlefield Surgery Full time

    Littlefield Surgery is a busy health centre currently recruiting for a part time Medical Receptionist on a 30 hour contract on a permanent basis, to work with our supportive team of admin, clinical and managerial staff. Job title: Medical Receptionist Reports to: Reception Supervisor **Key Areas of Responsibility** - To ensure that all visitors and...

  • Sales Receptionist

    6 months ago


    Grimsby, United Kingdom Jackson Green and Preston Full time

    Good keyboard skills are essential, as is the ability to deal with customers over the telephone and face-to-face. **Salary**: £10.42 per hour **Benefits**: - Additional leave - Company pension - Employee discount - Private medical insurance - Referral programme Schedule: - Monday to Friday - Weekend availability Work Location: In person Reference ID:...


  • Grimsby, North East Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation... Full time

    We are committed to creating a fair and supportive working environment at Northern Lincolnshire and Goole NHS Foundation Trust. As an A&E Receptionist, you will play a vital role in delivering high-quality patient care while promoting work-life balance for our employees.Key ResponsibilitiesProvide administrative support to the A&E team, ensuring efficient...

  • Care Co-ordinator

    7 months ago


    Grimsby, United Kingdom Pelham Medical Group Full time

    **PRINCIPAL ACCOUNTABILITIES**: To deliver an efficient, care co-ordinator / medical reception role directing patients to the most appropriate person or service and also to provide a high level of customer care and general advisory service to the practice population as per rota requirements ensuring flexibility at all times. To work with the practice team...

  • Dental Receptionist

    6 months ago


    Grimsby, United Kingdom mydentist Full time

    Take ownership of the daily and weekly tasks to be completed by the reception team - Support the promotion of patient choice, provide information about products, services, promotions, available finance options and oral health products - Conduct regular system reviews to identify and action issues around debt, open courses, DNAs People - Build and nurture...

  • Receptionist - Grimsby

    7 months ago


    Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Receptionist working 15 hours per week to join the Patient Services Team at Diana Princess of Wales Hospital working a Thursday and Friday. The hours of work will be 8am to 4.30pm or 8.30am to 5pm depending on service needs. We are looking for someone to provide a welcoming, professional and courteous service to...

  • Receptionist - Grimsby

    6 months ago


    Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Receptionist working 15 hours per week to join the Patient Services Team at Diana Princess of Wales Hospital working a Monday and Friday. The hours of work will be 8am to 4.30pm or 8.30am to 5pm, depending on service needs. We are looking for someone to provide a welcoming, professional and courteous service to...

  • Receptionist X2

    6 months ago


    Grimsby, United Kingdom myenergi Full time

    **Putting the ‘i’ back into British Innovation** **Putting the ‘i’ into Inventing the Future** **Putting the ‘i’ into Inspiring the Nation** myenergi Ltd is a young, progressive, innovative, and fast-growing company with its HQ born and based right here in Stallingborough, with subsidiaries based in Germany, Benelux, Northern Ireland,...

  • Medical Receptionist

    8 months ago


    Grimsby, United Kingdom Dr R K Mathews Surgery Full time

    This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. This list is not exhaustive. It lists the main aspects of the job description.

  • Medical Receptionist

    8 months ago


    Grimsby, United Kingdom Care Plus Group Full time

    The job description is attached as a separate document with the person specification please refer to this for more information.

  • Receptionist

    7 months ago


    Grimsby, United Kingdom Birkwood Medical Centre Full time

    **Main Purposes of the job**: - Handling of Patient enquiries and requests courteously and efficiently. Efficient record keeping. Ensuring, Reception area / Admin room are kept tidy at all times. Main Duties: - Restoring telephone services to normal daytime use at start of the day. Answer, document as appropriate and forward any incoming phone calls whilst...


  • Grimsby, North East Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

    Job OverviewWe are seeking a highly organized and customer-focused ECC Receptionist to join our team at Northern Lincolnshire and Goole NHS Foundation Trust. This is an exciting opportunity to provide administrative support in a fast-paced environment, ensuring the smooth operation of our Urgent Care Centre/Emergency Department.About the RoleIn this role,...

  • ECC Receptionist

    4 months ago


    Grimsby, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

    Job summary We currently have a 30 hours per week Receptionist vacancy in the Urgent Care Centre/Emergency Department. This is an exciting opportunity to joint our Emergency Department team and we are seeking individuals to provide a welcoming, professional andcourteous service to patients and visitors to the Department. Main duties of the job ...


  • Grimsby, United Kingdom Dr A Sinha Full time

    **Job Purpose Statement**: To ensure that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses. Key Responsibilities: Telephone Duties: These will include: Making appointments Prescription requests Giving out results General...


  • Grimsby, United Kingdom Navigo Health and Social Care CIC Full time

    Job summary An exciting opportunity has arisen for areceptionist/administrator to provide reception cover for Community MentalHealth Services currently based at Weelsby View. You will needto be educated to GSCE level A-C in English and Mathematics and hold theRSA/OCR 1 or equivalent in typing/word processing standard. It isessential that you have...