Care Co-ordinator
6 months ago
**PRINCIPAL ACCOUNTABILITIES**: To deliver an efficient, care co-ordinator / medical reception role directing patients to the most appropriate person or service and also to provide a high level of customer care and general advisory service to the practice population as per rota requirements ensuring flexibility at all times. To work with the practice team towards the future development of the practice whilst at all times working within the spirit of the governing rules and regulations adopted by primary care and promoting an excellent standard of customer care at all times. KEY WORKING RELATIONSHIPS: Practice Manager, Assistant Practice Manager, GPs and all other clinical staff and attached staff, administration & reception teams. SPECIALIST RESPONSIBILITIES - To provide a high level of customer care at all times to our patients and visitors to the practice.
- Maintain effective communication with clinical staff on a day to day basis. - To provide a combined front reception desk / telephone acre co-ordinator role to the practice to include face to face and over the telephone interactions, offering patient choice at all times. - To have a full knowledge of the protocols and processes in place for the role. - To have a full knowledge of the practice complaints processes, PALS, patient fees, practice boundary and various other practice related information to ensure provision of a general advisory service to our patients and visitors.
**MAIN TASKS FRONT DESK RECEPTION DUTIES**: Meet and greet patients upon arrival including visitors to the practice providing relevant assistance to their reason for attending. Promoting a high standard of customer care at all times promoting a positive image of yourself and the practice. Booking appointments for patients presenting at the front reception desk for all clinics and services using EMIS Web clinical system ensuring sufficient information is recorded and appointment record cards are given to patients. Deal with all patient and visitor enquiries in a polite and efficient manner.
Provide a high level of communication at all times with patients, visitors, clinical and other practice staff, and using tasks and screen messages appropriately. Complete start and end of day procedures to open premises activate/deactivate the alarm and make all necessary preparations to receive patients and secure the building at the end of the day. Maintain up-to-date and compliant medical records adhering to our paperless system, noting births/deaths, change of name/address etc. Register new patients and arrange new patient health checks.
Promote the use of the automated arrival machine to our patients educating them in its use as and when required to do so. Complete filing duties and other reception/administration duties as routinely necessary relevant to the front reception area. Ensure reception and waiting area are kept neat and tidy and free from hazards. Receive and pass on messages, and act on patient instructions efficiently, accurately and appropriately.
Maintain stocks of Practice Leaflets and other patient related materials at all times. Receiving and recording patient samples for testing. Receipt of payment for private services for patients, issuing receipts and following petty cash protocols. Receiving and distributing incoming mail etc.
Completion of new patient registrations using EMIS Web and co-ordination of new patient registration forms. Promoting a high standard of customer care at all times promoting a positive image of yourself and the practice. Deal with all patient and other administrative enquiries in a polite and efficient manner, following customer service protocols at all times. Deal with telephone queries in an efficient manner, following customer service protocols at all times.
Maintain a clear desk policy and shred all confidential papers no longer required. Action QoF pop-ups and Summary Care Record PDS/spine differences. Any other duties as deemed necessary by your Line Manager. COMMUNICATION Communicate effectively with the whole practice team, patients, visitors and attached staff.
Report any problems with your workload to your Line Manager. Communicate to our patients and visitors following our customer service standards and protocols at all times. CLINICAL This post is reception/administrative, there will be no clinical duties or skills required. However, it is imperative that you continuously develop your understanding of the clinical systems used by the practice to ensure efficiency and accuracy.
TEAM WORK Work as part of a team to ensure that the main priorities of the business are fulfilled with due care and concern on a daily basis -these tasks must be worked in priority order. Contribute to the management and continuous improvement of service delivery and overall team performance. Act as a role-model and promote team work. Establish and maintain the trust of staff, line manager, colleagues and other agencies.
Identify and minimise interperso
-
Care Co-ordinator
7 months ago
Grimsby, United Kingdom The Roxton Practice Full timeWe are looking for Care Co-ordinators to work as part of our PCN. You will need outstanding people skills, a caring and compassionate nature, be an excellent communicator and have a desire to learn in this ever-changing environment. You will work closely and in partnership with the Primary Care Network Teams, co-ordinating resources and information to...
-
Surgery & Critical Care Rota Co-ordinator
5 months ago
Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full timeWe are seeking to appoint a part time Rota Coordinator to support the Surgery & Critical Care Division. The Rota Coordinator will be the first point of call for medical rostering, under the guidance of the Service Manager. The post holder will be responsible for the provision of effective rota co-ordination for the operational group to which they are...
-
Orthopaedic Trauma Co-ordinator
5 months ago
Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full timeWe have an exciting opportunity to join our Trauma and Orthopaedic Team. We are seeking to recruit a highly motivated and enthusiastic professional. It is essential you have a proven background and experience in Orthopaedic Trauma, the ability to work under pressure, demonstrate excellent standards of clinical practice and service delivery. If you would...
-
Cancer Co-ordinator
5 months ago
Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full timeThe Cancer Co-Ordinator provides valuable support and knowledge to the senior management, consultants and administration staff for our Breast Service. Knowledge and understanding of both inpatient and outpatient activity is an essential part of this role in order to maintain the high performance targets within Family Services. To assist the team to ensure...
-
Clinical Lead
7 months ago
Grimsby, United Kingdom Navigo Health and Social Care CIC Full time**Managerial**: responsibility for day to day clinical cover, organising training and development, including ensuring that staff meet mandatory requirements, implementing off duty, including organising external staff placements, co-ordinating and authorising annual leave, authorising stores and supplies, attending management meetings and ensuring team...
-
Home Treatment Support Worker
5 months ago
Grimsby, United Kingdom Navigo Health and Social Care CIC Full timeThe main duties and responsibilities of the Home Treatment Support Worker include: To work without direct supervision, but with someone available to refer to, as and when required, either on or off site on a regular basis, and to understand and work with a level of autonomy, making judgements around patients conditions, at that time, and their potential...
-
Business Support Officer
7 months ago
Grimsby, United Kingdom Humber and North Yorkshire Integrated Care Board (857) Full timeThis is an exciting and varied role providing a business support to Senior Managers within the NHS Humber and North Yorkshire Integrated Care Board ensuring that their programmes of work are planned and managed effectively. The post holder will be expected to be flexible and capable of working within a team or working on their own initiative to contribute to...
-
Business Support Officer
5 months ago
Grimsby, United Kingdom Humber and North Yorkshire Integrated Care Board (857) Full time30 hours per week Interviews Wednesday 23rd August Providing professional and efficient administration support services to Senior Managers and Executive or Place Directors ensuring that all actions are completed to a high standard and within the appropriate timescales. Deputising and providing cover for the Executive Business Support Lead. Co-ordinating...
-
Project Co-ordinator
5 months ago
Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full timeAn opportunity has arisen to support the Capital Development team by way of providing general project support to enable the delivery of the Capital Programme. The post will be Trust wide with the base likely to be at either the Diana, Princess of Wales Hospital or at Scunthorpe General Hospital. Northern Lincolnshire and Goole NHS Foundation Trust is part...
-
Endodontist Opportunity in Grimsby, Lincolnshire
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Bupa Dental Care Full timeAbout the RoleWe are seeking an experienced Endodontist to join our team at Bupa Dental Care Grimsby. As an Associate Dentist, you will have the opportunity to work in a modern, fully computerised practice with a strong support team.Key HighlightsTwo days per week available, Thursday and Friday9am-5pm (flexible)Great private earning potential to grow your...
-
Support Worker
3 months ago
Grimsby, United Kingdom Navigo Health and Social Care CIC Full timeJob summary To work as part of the Acute Older Peoples MentalHealth Service, focusing on the direct needs of service users. Delivering individual treatment plans acrossboundaries of care, working closely with Care Co-ordinators through the careprogramme approach and care management process. Main duties of the job To providesupport, give time...
-
Team Leader
5 months ago
Grimsby, United Kingdom ivolve Care and Support Full timeGrimsby, DN36 4SP £11.80 per hour 40 hours per week (Monday to Sunday on a rota basis) Are you kind, passionate and resilient? Do you want to make a real difference in your work and to the people we support? Do you have the natural flare to lead, direct and support your colleagues? If so, this could be the opportunity to you! We are seeking a superstar...
-
Healthcare Assistant
1 month ago
Grimsby, North East Lincolnshire, United Kingdom Care Plus Group Full timeJob Title: Healthcare AssistantJoin Care Plus Group, a leading provider of NHS community health and social care services, as a Healthcare Assistant. We are seeking a motivated and compassionate individual to support our team in delivering high-quality care to our patients.Key Responsibilities:Support the co-ordination of shifts to ensure patients receive...
-
Endodontist Opportunity in Grimsby, Lincolnshire
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Bupa Dental Care Full timeAbout the RoleWe are seeking an experienced Endodontist to join our team at Bupa Dental Care Grimsby. As an Associate Dentist, you will have the opportunity to work in a modern, fully computerised practice with a strong support team.Key HighlightsTwo days per week available, Thursday and Friday9am-5pm (flexible)Great private earning potential to grow your...
-
Eating Disorder Practitioner
5 months ago
Grimsby, United Kingdom Navigo Health and Social Care CIC Full timeTo support documentation, monitoring and review of a range of specialist therapeutic interventions for service users (to include outpatients and home treatment as needed). To take a lead role in the care of in-patients; co-ordinating their care and liaising with other agencies involved with the support of senior colleagues. To assist in maintaining the safe...
-
Primary Care Liaison Practitioner
5 months ago
Grimsby, United Kingdom Navigo Health and Social Care CIC Full timeAs part of the Community Mental Health Framework and the integration into PCNs, this role will pioneer the triage and assessment pathways for the PCN Team. You will directly liaise with GPs and act as a single point of contact for the PCN where there is uncertainty about the level of mental health need that requires further exploration. Following GP...
-
Senior Sister
5 months ago
Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full timeAre you a dynamic, enthusiastic individual who can work well within a team and individually, do you have a desire for learning, personal development and supporting the continued development of our Urgent and Emergency Care services? Do you thrive on delivering excellent patient care and experience and could help drive the future aspirations of the department...
-
Senior Sister
6 months ago
Grimsby, United Kingdom NHS Foundation Trust Full timeJob overview Are you a dynamic, enthusiastic individual who can work well within a team and individually, do you have a desire for learning, personal development and supporting the continued development of our Urgent and Emergency Care services? Do you thrive on delivering excellent patient care and experience and could help drive the future aspirations of...
-
Health Care Assistant
5 months ago
Grimsby, United Kingdom We Care Group Full time**We Care Group** We Care Group are a family owned company. Founded on the tradition of healthcare excellence, we bring a combination of the highest quality health care services and experienced, compassionate and dedicated staff to all of our nursing and care homes We offer a warm, supportive and uplifting environment, where our residents are able to...
-
Health Care Assistant
5 months ago
Grimsby, United Kingdom We Care Group Full time**We Care Group** We Care Group are a family owned company. Founded on the tradition of healthcare excellence, we bring a combination of the highest quality health care services and experienced, compassionate and dedicated staff to all of our nursing and care homes We offer a warm, supportive and uplifting environment, where our residents are able to...