Care Co-Ordinator

Job summary An excitingopportunity has presented for a motivated and enthusiastic Care Co-ordinator to work within a community mental healthsetting working alongside our primary care colleagues.JOB SUMMARY: To act ascare co-ordinator / lead professional within the CPA process for service-usersin North East Lincolnshire.
Thisinvolves being responsible for assessment, developing, implementing andevaluating care plans using a person-centred approach.
Ourideal candidate would be a committed team player as well as being able to workindependently demonstrating initiative and passionate in promoting good qualitycare to maximise independence.
Within this role you will gain training,support, and guidance to ensure you are working collaboratively with externalagencies to give the best possible care for our service users.
Main duties of the job This rolerequires someone who can manage in a fast paced environment completingassessments to support diagnosis.
The day to day work for this role will be ledby the needs of the service users and the service which will require effectivetime management and prioritisation skills as well as effective communicationand autonomous working.
Allof our staff are an integral part of the multidisciplinary team within mental health services.
The successfulcandidate will need to understand the importance of engaging with externalagencies within our area in order for our service users to achieve high-qualitycare that we in Navigo always strive to deliver.
This should involve usingsupervision and reflecting on practice to develop new and improved ways ofworking.
About us HelloWeare Navigo.
We look after North East Lincolnshires mental health andwell-being, an award-winning social enterprise that provides mental healthservices to the NHS and beyond.Thewhole basis of our work is to deliver services that we would be happy for ourown family to use.Weoffer a range of mental health services, including acute and communityfacilities as well as specialist support such as outstanding older adultsinpatient services, rehabilitation and recovery community mental health and anoutstanding specialist eating disorder facility.Rankedas one of the top UK companies to work for, we feature in the Best Companiestop 100 large company list.Asa social enterprise, we do things a little bit differently and have alsodeveloped income-generating commercially viable businesses that providetraining, education and employment opportunities including Grimsby GardenCentre.Workingat Navigo is not like working anywhere else.
Lots of places say that, but wereally mean it.Welike to work with forward-thinking people who want to make a difference.Comeand Join us Pleasenote: Whilst we value all applications, if we believe an application to be AIgenerated, we will use a checking tool and may reject any application that hasbeen automatically generated.Shouldyou require any assistance in completing this application due to a disabilityor other needs please contact Job description Job responsibilities 1.
Communication &relationship skills Use highly developedcommunication skills to conduct assessments of service-users and communicatecomplex information related to their mental health needs, to service-users,carers, relatives and other professionals.Effectively communicatecomplex and/or sensitive information where there are barriers to understanding.This includes communication concerning adult protection, abuse, cognitiveimpairment and other risks surrounding a clients mental health.
Barriers tounderstanding include working with service-users who could be hostile or highlyemotional, who have complex needs and may be vulnerable.
Maintain and develop effectivecommunications and working relationships within the team and with externalagencies.Promote and implement creativeways of working with service-users Instigate, develop andmaintain a relationship with the client and/or carer to facilitate the accurateassessment and delivery of care.Manage highly confidentialinformation in respect of members of the public in accordance with local andnational policy.Act as care co-ordinator andnamed worker responsible for specialist assessment.2.
Knowledge, trainingand experienceThe post-holder will holdcurrent registration on part 3 or 13 of the NMC register or hold a RegisteredMental Nursing (RMN) certificate and Social Work qualification CQSW, CSS orDipSW or be a Registered Occupational Therapist.Have specialist knowledge andtraining of working in a Memory Clinic, gained through formal training and postregistration experience and/or training, relating to older people and mentalhealth and apply this knowledge when delivering care to service-users.Provide advice and support toother agencies around issues relating to Mental Health.
3.
Analytical &judgement skillsMake decisions about the rangeof options for treatment and care plans based on judgement of clients need.
Conduct comprehensiveassessments of both service users and carers in line with team operationalpolicies.
4.
Planning &organisational skillsPlan and co-ordinate care planreview meetings with colleagues in the team and with staff in other teams andagencies, ensuring that review meetings take place at the appropriate time.Co-ordinate transfer orreferral of service-users to other teams or services where required.
Participate in AMHP Rota, BIArota if appropriate.Prioritise, plan andco-ordinate own workload and activities in line with the changing needs of theteam and service.
This includes planning and monitoring client medicationneeds, making appointments for service-users, conducting assessments, managingemergencies and enquiries, responding to crisis work within individualcaseload, ensuring patient records are up to date and supporting colleagues ona daily basis.
Have the ability to workindependently and to be able to resolve complex professional problems.Crisis response to otherstaffs service-users in the event of key workers absence, and delegation frommanager.Participate in caseloadmanagement and ensure relevant information is available for this to take place.5.
Physical skillsBe trained in RESPECT(de-escalation) techniques.6.
Responsibilities forpatient/client careDevelop programmes of care forservice-users and act as care co-ordinator for service-users on CPA, non-CPA,ensuring links with Adult Social Care.Assess and reviewservice-users clinical risk management plan using the DICES risk assessment.Assess care needs ofservice-users and carers to develop and implement appropriate care plans.
Provide specialist clinicaladvice to service-users, their carers, relatives and other professionals onneeds relating their difficulties and mental health.
This includes a range ofhealth education and advice.Initiate individual carersupport where required.
Set objectives, monitor and audit effectiveness.Participate in clinicalgovernance activities.7.
Responsibilities forpolicy & service development implementationAdhere to all Navigo policiesand legislation relating to the role.
Contribute to the evaluationand development of the service including Accreditation Reviews.Comment on policies,procedures and developments where required.Propose improvements andchanges to own work area and critically explore new ways of working whererequired.8.
Responsibilities forfinancial and physical resourcesUse equipment and resources ina careful and responsible manner.
Respect the resources withinthe restraints of the team budget.9.
Responsibilities forhuman resourcesParticipate in Navigo clinicalsupervision strategy.Provide clinical supervisionfor other colleagues.Act as a mentor for studentsand assist other members of the team in supervising and teaching theirstudents.Assist in induction of newstaff.Participate in PersonalDevelopment Reviews, identify own developmental needs and maintain professionalportfolio.
In addition, participate inPDR with junior colleagues where required.10.
Responsibilities forinformation resourcesAccurately document episodesand information relating to client care in patient notes, using agreed methodsof documentation.
This will be done in accordance with Navigo policies,professional guidelines and data protection legislation.Record personally generatedinformation as required by the team or service, as directed by the ClinicalTeam Leaders.Provide oral/written clinicalreports as required.Manage highly confidentialinformation in respect of members of the public in accordance with local andnational policy.11.
Responsibilities forresearch and developmentParticipate in surveys oraudits or research in relation to own work, as required by the team or service.Be aware of up to daterelevant published research, benchmarking and innovative practice in otherareas and ensure own practice is evidence based.12.
Freedom to actDeliver care for service-usersand carers, working within professional codes of practice, organisationalpolicies, local protocols and national legislation.Have the ability to workindependently, with peer support and supervision where required, to delivercare for service-users/carers and resolve complex professional problems.
13.
Physical effortWork in a clinic/office basedenvironment.Regularly drive, using owntransport, to visit service-users in their own homes or in a community setting(provision to make reasonable adjustments under the Equality Act).14.
Mental effortConcentration is frequentlyrequired in order to carry out client assessments and write up patient episodesin notes on the majority of working days.Work is carried out in anunpredictable environment.
This includes, for example, working withservice-users who display unpredictable behaviour, responding to emergencytelephone calls, responding to immediate risks to service-users and others, andto deal changes and queries from service-users carers and other professionalsand agencies.
15.
Emotional effortWork directly with difficultfamily situations and circumstances.
For example, communication withservice-users, families and other agencies around receiving a diagnosis ofdementia, adult protection, suicide and overdose, and other mental healthissues.
Work with service-users whodisplay challenging and potentially verbally and/or physically aggressivebehaviour.16.
Working conditionsSome exposure to unpleasantworking condition, much of the work is carried out in the community.17.
Other dutiesReport actual or potentialproblems which may put health, safety and security at risk.
Report all adverseincidents as per Navigo incident reporting policy (Datix).Report all incidents ofbullying or harassment, as per Navigo personal harassment policy.To undertake any other tasksor duties associated with the post, appropriate to the level of responsibility,and as directed by line manager.
This job descriptionseeks to outline the key duties and responsibilities of the post; it is not adefinitive document and does not form part of the main statement of Terms andConditions.
The job description will bereviewed during the annual appraisal process.The post holder may, with their agreement, which should not reasonablybe withheld, be required to undertake other duties as required, which fallwithin the grading of this post, to meet the needs of this new and developingservice.
Person Specification Skills & Attributes Essential Knowledge of assessment, planning, implementation and evaluation of individualised care plans.
Evidence of knowledge of current professional issues.
Relevant professional Mental Health legislation/guidance.
Basic theoretical concepts in nursing.
NICE guidelines, NSF, Clinical Governance.
Desirable Awareness of current research in the field.
Knowledge of Person Centred Care Knowledge of audit process.
Knowledge of Psycho-Social Interventions and Cognitive Behavioural Therapy.
Additional Criteria Essential Takes responsibility for own personal development.
Evidence of engaging in learning activities and professional development.
Evidence of developed communication skills.
Able to communicate effectively with a range of people on a range of matters in a form that is appropriate to them and the situation.
Commitment to ethos of MDT working.
Evidence of ability to work within a team.
Evidence of ability to meet changes in service needs.
Evidence of ability to keep confidentiality.
Must hold a full driving licence and have access to a car for work purposes.
Qualifications Essential Current Registration on part 3 or 13 of NMC register.
Occupational Therapist or Social Worker currently registered.
Desirable Have undertaken other relevant training and courses relevant to the post.
Experience Essential Experience of being clinical advisor / supervisor to junior staff or students.
Experience of working within a CPA framework.
Experience of liaising with other teams or services, for example GPs, voluntary sector services.
Desirable Involvement in innovative nursing/ Social work practice.
Worked as key-worker/care co-ordinator or equivalent.
Experience of taking part in recruitment and selection processes.
Experience of care management role within CMHMS