Front Desk Representative

6 days ago


London, Greater London, United Kingdom Sea Containers London Full time

Job Summary: We are seeking a highly motivated and customer-focused Front Desk Agent to join our dynamic team at Sea Containers London. As the first point of contact for our guests, you will play a crucial role in delivering exceptional service and ensuring a memorable stay.

Key Responsibilities:

  • Guest Welcome and Check-in: Greet and welcome guests with a warm and friendly demeanor, ensuring a seamless check-in process.
  • Front Desk Operations: Handle check-in and check-out processes efficiently, maintaining accuracy and attention to detail.
  • Guest Services: Respond to guest inquiries, requests, and complaints promptly and professionally, providing information about hotel services, amenities, local attractions, and dining options.
  • Reservations and Payments: Manage reservations, process payments, and maintain accurate records.
  • Room Preparation: Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
  • Quality Assurance: Uphold the hotel's standards of excellence and contribute to a positive and welcoming atmosphere.

Benefits:

  • Competitive Salary: £27,075 + service charge
  • Employee Benefits: We offer a wide range of benefits, including guest experience, complimentary nights, employee discounts, and more.


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