Front Desk Representative
6 days ago
Job Summary: We are seeking a highly motivated and customer-focused Front Desk Agent to join our dynamic team at Sea Containers London. As the first point of contact for our guests, you will play a crucial role in delivering exceptional service and ensuring a memorable stay.
Key Responsibilities:
- Guest Welcome and Check-in: Greet and welcome guests with a warm and friendly demeanor, ensuring a seamless check-in process.
- Front Desk Operations: Handle check-in and check-out processes efficiently, maintaining accuracy and attention to detail.
- Guest Services: Respond to guest inquiries, requests, and complaints promptly and professionally, providing information about hotel services, amenities, local attractions, and dining options.
- Reservations and Payments: Manage reservations, process payments, and maintain accurate records.
- Room Preparation: Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
- Quality Assurance: Uphold the hotel's standards of excellence and contribute to a positive and welcoming atmosphere.
Benefits:
- Competitive Salary: £27,075 + service charge
- Employee Benefits: We offer a wide range of benefits, including guest experience, complimentary nights, employee discounts, and more.
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