Front Desk Manager

5 days ago

London, Greater London, United Kingdom Il Gattopardo LTD Full time
Job Title: Front Desk Manager

We are seeking a highly skilled and charismatic Front Desk Manager to join our prestigious team at Il Gattopardo LTD.

Job Summary:

The Front Desk Manager will be responsible for providing exceptional customer service, managing front-of-house operations, and creating memorable experiences for our guests.

Key Responsibilities:
  • Greeting and Welcoming Guests: Greet and welcome guests with a friendly and professional demeanor, ensuring they feel valued and attended to from the moment they arrive.
  • Reservation Management: Oversee the reservation system, manage bookings, and coordinate seating arrangements to maximize efficiency and guest satisfaction.
  • Team Leadership: Lead, train, and motivate the front-of-house team to deliver outstanding service, fostering a positive and cohesive working environment.
  • Service Standards: Uphold and enhance our high standards of service, addressing any guest inquiries or concerns promptly and professionally.
  • Communication: Work closely with the kitchen and service teams to ensure smooth operations and seamless communication throughout the restaurant.
Requirements:
  • Experience: Proven experience as a Front Desk Manager or in a similar role within a fine dining or luxury hospitality environment.
  • Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to build rapport with guests and team members alike.
  • Organizational Abilities: Strong organizational abilities and attention to detail, ensuring efficient management of reservations and front-of-house operations.
  • Leadership Qualities: Leadership qualities, with the ability to inspire and manage a team to achieve excellence.
  • Passion for Service: A passion for delivering outstanding service and creating unforgettable guest experiences.
  • Language Skills: Fluency in English is essential; knowledge of Italian or other languages is a plus.
What We Offer:
  • Competitive Salary: A competitive salary commensurate with experience.
  • Dynamic Work Environment: A dynamic and luxurious working environment in one of London's most prestigious locations.
  • Career Growth: Opportunities for career growth and development within our esteemed restaurant and group.
  • Employee Benefits: Staff meals and other employee benefits.

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