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Front Desk Manager
2 months ago
Job Title: Reception Manager
Job Summary:
We are seeking a highly skilled and experienced Reception Manager to join our team at Park Plaza County Hall. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of receptionists.
Key Responsibilities:
- Front Desk Operations: Manage the front desk, including checking-in and checking-out guests, handling room assignments, and resolving any issues that may arise.
- Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
- Team Leadership: Lead and motivate a team of receptionists, providing guidance and support to ensure they are equipped to provide excellent customer service.
- Communication: Communicate effectively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations.
- Problem-Solving: Resolve any issues that may arise, including guest complaints, room issues, and other operational problems.
Requirements:
- Experience: Previous experience as a Duty Manager, Reception Manager, or similar role in a hotel.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Knowledge: Proficient in Microsoft Office and Opera, with a strong understanding of front office operations.
- Values: Shares our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.
What We Offer:
- Competitive Salary: £32,400 per annum, plus great benefits.
- Heavily Discounted Hotel Rates: Enjoy heavily discounted hotel rates in Europe, extending to the Radisson Hotel Group and family and friends.
- F&B Discounts: Receive F&B discounts at our restaurants and bars, for your whole party.
- Holiday Entitlement: Start with 30 days of holiday per year, including bank holidays, increasing with years of service.
- Meals: Enjoy two free meals per day.
- Wagestream: Access to 40% of your pay before payday through Wagestream.
- Recommend a Friend Scheme: Up to £750 for recommending a friend.
- Vitality at Work Scheme: Great gym discounts and more.
- Ride to Work Scheme: Free cycling lessons.
- Benefit Hub: Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free Dry Cleaning: Free dry cleaning for work uniform.
- Annual Staff Parties: Enjoy annual staff parties and events.
- Company Pension Plan: Award-winning training.
