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Front Desk Representative

2 months ago

London, Greater London, United Kingdom Sea Containers London Full time

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Agent to join our dynamic team at Sea Containers London. As the first point of contact for our guests, you will play a crucial role in delivering exceptional service and ensuring a memorable stay.

Key Responsibilities:

  • Guest Welcome and Check-in: Greet and welcome guests with a warm and friendly demeanor, ensuring a seamless check-in process.
  • Front Desk Operations: Handle check-in and check-out processes efficiently, maintaining accuracy and attention to detail.
  • Guest Services: Respond to guest inquiries, requests, and complaints promptly and professionally, providing information about hotel services, amenities, local attractions, and dining options.
  • Reservations and Payments: Manage reservations, process payments, and maintain accurate records.
  • Room Preparation: Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
  • Hotel Standards: Uphold the hotel's standards of excellence and contribute to a positive and welcoming atmosphere.

Benefits:

  • Guest experience including dinner and drinks
  • 6 complimentary nights a year at any Lore Group hotel
  • Lore Group Employee & Immediate Family Rates
  • Lore Group Friend and Family Rates
  • 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
  • 50% discount in Lore Group restaurants and bars
  • Discounts in our spa and cinema
  • Contribution towards Health - Cash Plan
  • Life Assurance
  • Length of service incentives (additional holiday)
  • Bespoke training programmes
  • Free meals on duty
  • Incentives such as Ride-to-Work and season ticket loan
  • Quarterly employee award ceremony and company staff parties
  • Employee assistance programme