Customer Service Advocate
12 hours ago
We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Handle inbound calls, emails, and other customer communications, ensuring that customer needs are met and exceeded.
- Work collaboratively with internal teams to resolve customer issues and provide solutions.
- Stay up-to-date with product knowledge and industry developments to provide accurate and informed responses to customer inquiries.
- Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.
We offer a competitive benefits package, including:
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Proficiency in Microsoft Office (Word & Excel).
- Flexibility and adaptability to changing priorities.
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
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Airdrie, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProvide excellent...
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Airdrie, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProvide excellent...
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