Customer Support Specialist
7 months ago
**Customer Support Specialist - North Lanarkshire - Permanent - Up to £27,000**
Are you experienced in Customer Service, Export and Logistics and looking for a new opportunity? A well-established FMCG business are looking for a Customer Support Specialist to join their team on a permanent basis.
**Purpose of the Role**
To manage customer orders, shipments and associated commercial activities in line with business plans.
**Key Responsibilities**
- Processing customer orders, including stock management ensuring despatch dates
- Liaising with hauliers, freight forwarders and warehouses regarding customer order despatch dates
- Effetive stock management
- Data maintenance relating to customer files, pricing and promotional budgets
- Responsible for processing of end to end customer complaints
- Ensuring smooth and efficient communication with customers covering all aspects of the business, this includes forecasting, stock depletion rates, marketing and product information
- Organising and ensuring stock availability for customer samples
- Preparation of export documents in line with various government bodies
- Ability to prioritise workload and proactively deal with a number of customer accounts
**Personal Profile**
- Proven experience within a Customer Service function, ideally within an export environment
- Previous experience in FMCG business
- Proficient in SAP or other ERP database functions
- Excellent verbal and written skills
- Strong interpersonal skills
- Practical and innovative
- Able to work at pace
**Job Types**: Full-time, Permanent
**Salary**: Up to £27,000.00 per year
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Airdrie (required)
Ability to Relocate:
- Airdrie: Relocate before starting work (required)
Work Location: Hybrid remote in Airdrie
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