Customer Support Specialist

3 months ago


Airdrie, United Kingdom HRC Recruitment Full time

**Customer Support Specialist - North Lanarkshire - Permanent - Up to £27,000**

Are you experienced in Customer Service, Export and Logistics and looking for a new opportunity? A well-established FMCG business are looking for a Customer Support Specialist to join their team on a permanent basis.

**Purpose of the Role**

To manage customer orders, shipments and associated commercial activities in line with business plans.

**Key Responsibilities**
- Processing customer orders, including stock management ensuring despatch dates
- Liaising with hauliers, freight forwarders and warehouses regarding customer order despatch dates
- Effetive stock management
- Data maintenance relating to customer files, pricing and promotional budgets
- Responsible for processing of end to end customer complaints
- Ensuring smooth and efficient communication with customers covering all aspects of the business, this includes forecasting, stock depletion rates, marketing and product information
- Organising and ensuring stock availability for customer samples
- Preparation of export documents in line with various government bodies
- Ability to prioritise workload and proactively deal with a number of customer accounts

**Personal Profile**
- Proven experience within a Customer Service function, ideally within an export environment
- Previous experience in FMCG business
- Proficient in SAP or other ERP database functions
- Excellent verbal and written skills
- Strong interpersonal skills
- Practical and innovative
- Able to work at pace

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Airdrie (required)

Ability to Relocate:

- Airdrie: Relocate before starting work (required)

Work Location: Hybrid remote in Airdrie



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