Customer Service Specialist

2 weeks ago


Airdrie, United Kingdom Group SRS Full time

Are you an experienced Customer Service Administrator looking to join an exciting and growing business?

If this is you, then this is the perfect time to join our clients Customer Service team within their state-of-the-art facility in North Lanarkshire where you will be responsible for all customer orders, shipments, and other commercial activities.

**Key Responsibilities**
- Processing customer orders, including the management and co-ordination of stock requirements to meet target dispatch dates.
- Liaising with hauliers, freight forwarders and warehouses regarding dispatch of customer orders.
- Effective stock management and annual stock-holding targets are met.
- Managing data maintenance in relation to customer files, pricing, and promotional budgets.
- Responsible for processing of customer complaints, ensuring that full investigation is undertaken to the satisfaction of customers.
- Ensuring a high level of communication with customers.
- Organising and ensuring stock availability for dispatch of samples to customers.
- Preparation of export documents in line with HMRC/Chamber of Commerce/Embassy guidelines required to assist clearance of goods in market as well as associated documentation to register brands in market.
- Keep effective records in relation to import and export shipments and ensure company complies with HMRC guidelines in relation to excise and customs issues.

**Skill/Experience Required**
- Proven experience within a Customer Service function (ideally within an export environment).
- Previous experience in the drinks industry is essential.
- Proficient in SAP or other ERP database functions.
- Excellent written and oral communication skills.
- Practical and innovative.
- Strong interpersonal skills.
- Language skills are preferable but not required.

**What Is Required of You**
- Discretion in decisions relating to dispatch, logistics and order management issues.
- Strong Communication Skills as close liaison with other departments and customers is an essential part of this job.
- Must be adaptable and forward thinking with a positive attitude.
- Excellent problem-solving skills.
- Flexibility, as the role requires some business travel to attend trade fairs, exhibitions and assisting with visits to customer sites.
- Be able to work additional hours as necessitated by the needs of the business.
- Possess an HND or equivalent in Business Studies or Institute of Export Qualification.

**What is in it for You**
- Competitive Salary.
- Full-time, 34 hour working week with hybrid flexible working.
- Hybrid working.
- Competitive pension scheme.
- Product allowance.
- Free parking on-site.
- Early finish on a Friday.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Airdrie: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have an HND/equivalent in Business Studies/Institute of Export qualification?

**Experience**:

- Customer service: 3 years (preferred)
- Export/Drinks industry: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: AT - RMCL - CSS



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