Hotel Operations Coordinator

1 week ago


Bournemouth, Bournemouth, United Kingdom LGH Hotels Management Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Key Responsibilities

  • Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
  • Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
  • Assist with administrative tasks such as billing, record-keeping, and report generation
  • Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits

  • Our enviable employee discounts on bedroom rates across our hotel portfolio
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to providing exceptional customer service and creating a memorable experience for our guests.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading hospitality company


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