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Senior Reception Operations Manager

3 months ago

Bournemouth, Bournemouth, United Kingdom Marsham Court Hotel Full time

Join a Recognized Leader in Hospitality

The Marsham Court Hotel is at the forefront of innovation and inclusivity in the hospitality sector. We are dedicated to fostering a supportive work environment that prioritizes employee wellbeing and flexibility. Our commitment to excellence has earned us accolades, and we are proud to be one of the most vibrant venues in the region.

As the Lead Front Desk Coordinator, your responsibilities will include:

  • Greeting all guests and serving as their primary point of contact for inquiries
  • Assisting in the training and support of new team members
  • Ensuring adherence to established procedures and maintaining high standards
  • Managing reservations and assisting with the reservation system when necessary
  • Processing payments and reconciling daily transactions
  • Promoting effective communication across all hotel departments
  • Delivering exceptional customer service to enhance guest experiences
  • Supporting management in achieving departmental sustainability objectives

We seek candidates with supervisory experience in hotel reception. The role demands a high-paced environment, so proficiency in computer systems and multitasking is essential.

We value individuals eager to learn and grow in a setting that encourages creativity and exceptional guest experiences. Our dedicated Training & Development Manager is here to mentor you and equip you with the skills necessary for career advancement.

A Commitment to Responsible Hospitality

The Marsham Court Hotel is devoted to ethical practices and responsible business operations. Following significant renovations, we have become one of the most accessible hotels in the UK, equipped with facilities that exceed standard offerings.

Our CREW team is instrumental in driving initiatives focused on Sustainability, Community Engagement, and Employee Welfare. You will have the opportunity to contribute to meaningful projects, including:

  • Implementing new recycling and energy conservation programs
  • Providing mental health first aid training for key staff
  • Organizing social events to foster team bonding
  • Collaborating with local organizations to support diverse communities
  • Participating in fundraising efforts for local charities

Embracing Diversity, Equity, and Inclusion

At the Marsham Court Hotel, we uphold five core values to cultivate a welcoming and supportive atmosphere for all:

  • We strive for a diverse workforce that reflects the community
  • We ensure equal opportunities for all employees to thrive
  • We believe in treating everyone with fairness and respect
  • We foster a culture of understanding and unity
  • We celebrate our differences and promote inclusivity

We are proud participants in initiatives aimed at enhancing accessibility and inclusivity within the workplace. If you require any accommodations during the application or interview process, please do not hesitate to reach out.

Become part of a meaningful journey in hospitality.