Data Centre Operations Lead
6 hours ago
Data Centre Operations Lead
About the Role
We are seeking an experienced Data Centre Operations Lead to join our team at Diligenta. As a key member of our IT operations team, you will be responsible for leading a small team working in our datacentre facilities 24/7.
Key Responsibilities
- Oversee the day-to-day activities of a data centre from an IT operational perspective and physical security.
- Responsible for the installation, testing, and maintenance of a wide range of IT infrastructure and cabling within our data centres.
- Develop project documentation and provide advice as a technical authority.
- Lead data centre projects and supervise staff on site to ensure project tasks, change activities, and regular daily activities are fully delivered to the right standard.
- Support the IT Computer and Datacentre Operations Manager to maintain all datacentre standards, procedures, health and safety, and day-to-day infrastructure performance issues.
- Ensure that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of service.
- Support and be available for shift and on-call work occurring outside of normal business hours.
- Maintain accurate and up-to-date rack inventory details.
- Provide data centre remote hands support services when required.
- Assist in monitoring, troubleshooting, and maintaining data centre infrastructure and supporting multi-platform systems.
- Tape/Media management.
- Physical security checks.
- Provide data centre engineering support for all remote data centres (travel necessary).
Requirements
- IT/Computer Sciences degree or equivalent.
- Must include Grade 4 GCSE Standard Pass or above in Maths and English.
- ITIL - minimum Foundation level.
- Experience in leading a team.
- Proven knowledge and hands-on experience within a datacentre environment.
- Strong technical knowledge and hands-on experience with: Hardware management (e.g. rack, stack), Backup process (Brightstor, Netbackup, Commvault) - awareness, Server hardware and ILO configuration intermediate, Network hardware intermediate, Datacentre infrastructure intermediate.
- Excellent problem-solving and troubleshooting skills to quickly resolve issues and ensure minimal downtime.
- Strong organisational skills with ability to prioritise tasks and manage multiple projects simultaneously.
- Experience operating within an ITIL framework with drive for continual improvement within the IT function.
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