Data Centre Hardware Technology Lead and Data Analyst

6 days ago

Basingstoke, Hampshire, United Kingdom Onnec Full time
Job Description

Job Title: Data Centre Hardware Technology Lead and Data Analyst

Job Summary:

ONNEC Group is seeking a highly skilled Data Centre Hardware Technology Lead and Data Analyst to join our team. As a key member of our Data Centre Infrastructure Support Services team, you will be responsible for supporting the engineering teams during planning, design, development, installation, maintenance, and troubleshooting processes at multiple client Data Centres.

Key Responsibilities:

  • Support the engineering teams during planning, design, development, installation, maintenance, and troubleshooting processes at multiple client Data Centres.
  • Responsible for the quality controls of the day-to-day activities for all Campus sites.
  • Work with the Customer Site and Technology Leads to improve the operational systems, processes, and procedures in support of enhanced service deliverables and management reporting.
  • Experience in Data Centre Hardware IMACD, Database and software programming languages such as Python, Data Analytics and reporting, Programme & Project Management, and Data Centre Moves Adds and Changes environment (IT Hardware deployment).
  • Advanced experience in structured cabling installation, fault finding, and testing with Fluke test equipment.
  • Thorough knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre).
  • Expert knowledge of Asset Management Systems.
  • Expert understanding of complex change management and service delivery processes.
  • Ability to approve/sign off training modules.
  • Ability to lead/supervise special projects from design through to handover.
  • Advanced knowledge of performance metrics and reporting, technical problem resolution, and risk management.
  • Experience gathering and analyzing data to effect meaningful change in areas that need improvement.
  • Exceptional coaching abilities that foster top talent and promote a culture of excellence.
  • Expertise prioritizing customer experience, reviewing feedback, hosting customer forums, and focus groups to proactively address the needs of the customer.
  • Effectively collaborate with peer groups to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers.
  • Expertise in core technologies related to Data Centres.
  • Experience supporting enterprise-class hardware deployments.
  • Strong technical knowledge of physical infrastructure (compute, network, storage).
  • Understanding of network concepts (switching, routing, perimeter security).
  • Experienced Service Delivery professional.
  • Support in a large-scale and diverse environment of incident management, escalation procedures, and project delivery disciplines.
  • Supervisory of people and management skills.
  • Experience of managing 3rd parties and 3rd party delivered services.
  • Be an ambassador for ONNEC Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments.
  • COMPTIA Server+
  • COMPTIA Network+

Preferred Qualifications:

  • Previous training/qualifications within the Information Technology field.
  • Information Technology Infrastructure Library – Foundation & Expert (ITIL).

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