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IT Data Centre Lead Operator

2 months ago

Basingstoke, Hampshire, United Kingdom Diligenta Full time

About the Role

We are seeking a highly skilled and experienced IT Data Centre Lead Operator to join our team at Diligenta. As a key member of our IT operations team, you will be responsible for leading a small team of IT professionals in our datacentre facilities 24/7.

Key Responsibilities

  • Lead a team of IT professionals in the day-to-day activities of our data centre from an IT operational perspective and physical security.
  • Oversee the company's servers and networks, taking preventative measures to ensure effective operations, prevent errors, and keep physical systems running smoothly.
  • Provide physical hands support to Diligenta's IT infrastructure and Network teams.
  • Liaise and build good working relationships with our key 3rd party providers.
  • Lead data centre projects and supervise staff on site to ensure project tasks, change activities, and regular daily activities are fully delivered to the right standard.
  • Support the IT Computer and Datacentre Operations Manager to maintain all datacentre standards, procedures, health and safety, and day-to-day infrastructure performance issues.
  • Ensure that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of service.
  • Support and be available for shift and on-call work occurring outside of normal business hours.
  • Maintain accurate and up-to-date rack inventory details.
  • Provide data centre remote hands support services when required.
  • Assist in monitoring, troubleshooting, and maintaining data centre infrastructure and supporting multi-platform systems.
  • Tape/Media management.
  • Physical security checks.
  • Provide data centre engineering support for all remote data centres (travel necessary).

Requirements

  • IT/Computer Sciences degree or equivalent.
  • Must include Grade 4 GCSE Standard Pass or above in Maths and English.
  • ITIL - minimum Foundation level.
  • Experience in leading a team.
  • Proven knowledge and hands-on experience within a datacentre environment.
  • Strong technical knowledge and hands-on experience with: Hardware management (e.g. rack, stack), Backup process (Brightstor, Netbackup, Commvault) - awareness, Server hardware and ILO configuration intermediate, Network hardware intermediate, Datacentre infrastructure intermediate.
  • Excellent problem-solving and troubleshooting skills to quickly resolve issues and ensure minimal downtime.
  • Strong organisational skills with ability to prioritise tasks and manage multiple projects simultaneously.
  • Experience operating within an ITIL framework with drive for continual improvement within the IT function.