Operations Performance Manager

1 week ago

Birmingham, Birmingham, United Kingdom LT Selection Full time
Job Title: Operations Performance Manager

About the Role:

We are seeking an experienced Operations Performance Manager to join our team at LT Selection. As an Operations Performance Manager, you will play a key role in driving operational excellence and ensuring the delivery of high-quality adult training programs.

Key Responsibilities:

  • Lead and Manage Operational Teams: You will lead and manage operational teams, including staff appraisals, mentoring, and performance management, to ensure continuous improvement and high-quality delivery.
  • Conduct Regular Reviews: You will conduct regular one-on-one reviews with the delivery team to ensure all KPIs are met and produce accurate and timely visual reports and dashboards on key performance data.
  • Implement High Standards: You will implement high standards of learner support, including robust Information, Advice, and Guidance (IAG), to ensure a high-quality learner journey throughout the department.
  • Produce Management Information: You will produce timely and accurate Management Information (MI), including learner progress data, to guide departmental activities towards financial and quality targets.
  • Ensure Quality Control: You will ensure effective quality control and continuous improvement in all work aspects in line with the company's quality assurance procedures and systems.

Ideal Candidate:

  • Experience in Adult Learning: You will have a minimum of 2 years of experience in the Adult Learning sector in a similar role with knowledge of AEB/ASF-funded provision.
  • Proven Track Record: You will have a proven track record in managing operational performance within a high-performing team.
  • Advanced Proficiency: You will have advanced proficiency in MS Office applications, including Word, Excel, Outlook, PowerPoint, and the ability to use online learner tracking and learning platforms to drive performance.
  • Relevant Qualifications: Relevant qualifications in Management or Teaching are desirable.

Employee Benefits:

  • Competitive Salary: You will receive a competitive salary between £42,000 and £47,000.
  • Annual Leave: You will be entitled to 31 days of annual leave (inclusive of bank holidays) plus an additional birthday day off.
  • Additional Leave: You will have the option to purchase up to 5 additional days of annual leave.
  • Healthcare Plan: You will have complimentary access to a healthcare plan.
  • Employee Recognition: You will be eligible for employee recognition awards, including Employee of the Month.
  • Summer and Christmas Parties: You will be invited to summer and Christmas parties.
  • Continuing Professional Development: You will have opportunities for continuing professional development.
  • Supportive Work Environment: You will work in a supportive and caring work environment.

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