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Operations Performance Manager
2 months ago
This is a remote position with LT Selection, a leading recruitment agency.
Job OverviewWe are seeking an Operations Performance Manager to join our expanding team. This is a fantastic opportunity to become part of an organization making a meaningful impact within the community.
Key Responsibilities- Lead and manage operational teams, including staff appraisals, mentoring, and performance management, collaborating with the quality team to ensure continuous improvements.
- Conduct regular one-on-one reviews with the delivery team, ensuring all KPIs are met, and producing accurate and timely visual reports and dashboards on key performance data.
- Implement high standards of learner support, including robust Information, Advice, and Guidance (IAG), ensuring a high-quality learner journey throughout the department.
- Produce timely and accurate Management Information (MI), including learner progress data, to guide departmental activities towards financial and quality targets.
- Ensure effective quality control and continuous improvement in all work aspects, in line with the company's quality assurance procedures and systems.
- Minimum of 2 years of experience in the Adult Learning sector in a similar role, with knowledge of AEB/ASFF-funded provision.
- Proven track record in managing operational performance within a high-performing team.
- Advanced proficiency in MS Office applications, including Word, Excel, Outlook, PowerPoint, and the ability to use online learner tracking and learning platforms to drive performance.
- Relevant qualifications in Management or Teaching are desirable.
- Competitive salary between £42,000 and £47,000.
- 31 days of annual leave (inclusive of bank holidays) plus an additional birthday day off.
- Option to purchase up to 5 additional days of annual leave.
- Complimentary access to a healthcare plan.
- Employee recognition awards, including Employee of the Month.
- Summer and Christmas parties.
- Recognition for Grade 1 OTLAs.
- Opportunities for continuing professional development.
- Supportive and caring work environment.
