Customer Relationship Management Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Dunelm Full time

Position Overview

At Dunelm, we believe that home is where the heart is, and we strive to enhance the experience of making it truly special for our customers.

As a vital member of our CRM team, the CRM Executive will significantly contribute to the development and execution of our customer relationship strategy. Your primary focus will be on implementing well-structured plans that elevate our email marketing initiatives, ensuring that communications are both relevant and timely, aligning seamlessly with our brand and business goals.

Key Responsibilities:

  • Design and execute comprehensive CRM strategies to enhance customer engagement.
  • Utilize data analytics and artificial intelligence to refine audience targeting and improve customer interactions.
  • Collaborate with various stakeholders to drive performance enhancements across multiple channels.
  • Foster a creative and technically proficient environment to support innovative marketing solutions.

This position offers a hybrid working arrangement, allowing for flexibility in your work environment.

At Dunelm, we value diversity and inclusivity, welcoming candidates from all backgrounds who share our commitment to a collaborative and supportive workplace.



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