Account Management Specialist

3 weeks ago

Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Account Management Specialist

At Bellrock, we leverage innovative technology to provide our clients with an experience that not only enhances their building systems but also offers them peace of mind. Our approach is technology-driven yet centered around our people. Being part of Bellrock means you will have all the resources necessary to excel in your role, as our team members are the cornerstone of our success.

The successful candidate will assist the Account Manager, who oversees the contractual and commercial relationship with clients, by coordinating compliance activities. This includes generating information from various internal and external sources and serving as a point of escalation for the Supply Chain. Additionally, the role will involve acting as a deputy to the Account Maintenance and Lifecycle Coordinator and addressing various requests to ensure seamless service delivery across the portfolio.

Your Role in Driving Change

We believe that every position is crucial in delivering peace of mind to our clients, regardless of the department. Each role contributes to our collective progress, and everyone has the potential to drive change. This is how we create value for our clients and develop leading building systems.

As an Account Management Specialist at Bellrock, your responsibilities will include:

  • Assisting the Account Manager in fulfilling all contractual obligations.
  • Building strong relationships with internal and external stakeholders and providing prompt responses to inquiries.
  • Coordinating compliance, planned preventive maintenance (PPM), and reactive activities by collaborating with the Planned Team and supply chain, while also supporting the Account Manager in achieving or exceeding KPI targets.
  • Reviewing and validating all PPM certifications to ensure compliance and liaising with the supply chain when discrepancies arise.
  • Managing and monitoring all reactive and planned remedial works to ensure completion within agreed service level agreements.
  • Generating weekly reports and leading client meetings focused on planned and reactive works, statutory compliance, and ongoing operational tasks.
  • Issuing non-conformance reports for suppliers failing to meet contractual requirements and collaborating with the Supply Chain Management Team to address issues.
  • Gathering and compiling necessary data for all reporting requirements, including addressing uncompleted activities.
  • Serving as the primary point of escalation for clients and suppliers as needed.
  • Coordinating and resolving issues efficiently through job and quotation follow-ups.
  • Ensuring that client complaints regarding service delivery are managed and escalated to the Account Manager promptly, with corrective actions implemented swiftly.
  • Assisting the Account Manager in monitoring overall contract performance by maintaining regular communication with key stakeholders.
  • Supporting the development and refinement of the Strategic Account Plan in collaboration with the broader Bellrock Team.
  • Coordinating activities across Bellrock departments to ensure the necessary data and management information is available for effective contract monitoring.
  • Collaborating with the reporting team to standardize reporting formats.
  • Monitoring and liaising with suppliers to ensure effective daily service delivery and escalating any performance issues to the Account Manager.
  • Coordinating Accounts Payable activities by working closely with the Accounts Payable team to minimize supplier debt and address client inquiries.

What You Need to Succeed

If you are prepared to be the driving force behind our business growth and share in our success as an Account Management Specialist, you will need:

  • Intermediate IT literacy, particularly in Excel for data manipulation.
  • IOSH Managing Safely certification.
  • Experience in a client-facing role.
  • Familiarity with supplier management and procurement processes.
  • Ability to manage multiple priorities effectively.
  • Experience in data management, analysis, and reporting.
  • Adherence to established processes and procedures.
  • Experience in a facilities management environment.
  • Facilities management qualification or working towards one is desirable.
  • Understanding of commercial contracts is advantageous.
  • A customer-focused mindset.
  • Strong organizational skills.

Work Environment

We promote flexible working practices that allow our employees to manage their hours and work remotely when feasible. In this role, the successful candidate will be expected to work from the Leicester Head Office.

What We Offer

Upon joining Bellrock, you can expect a comprehensive benefits package that includes:

  • 25 days of annual leave plus bank holidays and an additional day as a token of appreciation.
  • Salary exchange pension scheme.
  • Life insurance coverage.
  • Paid sick leave.
  • Employee assistance and wellness programs.
  • Enhanced maternity, paternity, and adoption leave.
  • Salary sacrifice schemes for cycling to work and technology purchases.
  • Option to purchase additional holiday days.
  • Discount schemes for everyday shopping and essentials.
  • Healthcare cash plan.
  • MotorSave Scheme.
  • Referral bonuses.
  • Carpooling initiatives.

Supporting Your Growth

We value diverse perspectives and strive to create an inclusive workplace where everyone feels welcome and supported in achieving their goals. Joining us means becoming part of a culture that recognizes hard work, encourages learning and development, and prioritizes employee well-being.

Are You Ready to Shine?

Our team is our greatest asset, and we are committed to helping you thrive in your career. With our support, you can advance your career while contributing to our business growth. If you are ready to embark on your career journey with Bellrock, we look forward to welcoming you.

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