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Marketing Account Manager

2 months ago

Leicester, Leicester, United Kingdom Anuncia.co - PPC Specialist Agency Full time
About Anuncia.co - PPC Specialist Agency

We are a specialist pay-per-click (PPC) digital marketing agency based in the UK. Over the last 7 years, we have grown to a team of 5 working with 35+ clients. Our service offering is primarily Google Ads and Microsoft Ads management, and we are experts in Google Analytics 4 and Google Tag Manager.

We work with businesses and charities across a variety of sectors. As a specialist partner, we bring best-in-industry skills and cutting-edge knowledge to drive performance.

We are one of a tiny number of specialists in working with charities and nonprofits, helping them to maximise value from the Google Ad Grant programme.

We also work with select multi-million pound businesses across ecommerce, IT, and travel.

About the Role

The best account managers are efficient, problem solvers, and love to help people. Some of the key requirements we're looking for in this role are:

  • An ability to build and sustain strong working relationships with clients, including having difficult conversations and dealing with client challenges.
  • A focus on the goals of each client as well as an awareness of Anuncia's objectives too. The successful applicant will have a strategic and commercial mindset.
  • An understanding of what our agency offers and a desire to be relentless in reaching or surpassing the standards we set.
  • Attention to detail. The successful candidate will know what is happening to each account at all times and ensure they are kept on track.
  • Taking responsibility for the accounts you manage and always striving to add value wherever possible.

You will be the key point of contact for the accounts you are assigned to, managing projects in an agreed direction, anticipating and reacting to developments, and keeping the right people informed.

In an average week, you would likely be doing most of the following:

  • Checking task and project progress for your clients
  • Working with our PPC specialists to understand ad performance
  • Prioritising account tasks as required
  • Creating tickets for new tasks for client requests
  • Email and telephone conversations with clients
  • Reviewing account performance and trends
  • Monitoring return on investment (ROI) and profitability of accounts
  • Checking in with clients for specific requests, questions, or updates
  • Improving internal project management processes
  • Completing training in PPC and digital marketing to broaden your skills
  • Preparing client reports (end of month)

In addition, some of your time may be spent on our marketing and business development work:

  • Looking for opportunities to upsell other services to existing clients
  • Monitoring our website Analytics
  • Creating and planning marketing content and campaigns
  • Writing proposals
  • Managing and optimising the onboarding process for new clients
Requirements

We are looking for someone with:

  • Excellent interpersonal skills
  • Great communication skills, both verbal and written
  • Excellent telephone manner
  • Experience and strong understanding of digital marketing
  • Evidence of effective team working
  • Curiosity and interest in digital marketing and specialisms within it
  • Good commercial instincts to understand client objectives
  • Experience project managing and delivering successful projects
  • Some experience working in marketing and/or digital marketing
  • Digital marketing qualifications are desirable but not essential
What We Offer

We offer a competitive salary of £25,000.00-£30,000.00 per year based on experience.

We are a small, dynamic team and we focus on helping both our clients and our staff thrive. We expect our team members to constantly build their skills, learn new things, push out of their comfort zones, and help their teammates.