Client Services Representative
3 weeks ago
ABOUT JENNER & BLOCK
Jenner & Block LLP is a distinguished law firm with a global presence, operating in various major cities. The firm is recognized for its leading litigation practice, comprehensive investigations, and adept handling of complex corporate transactions. Its clientele encompasses Fortune 100 corporations, technology innovators, large private enterprises, emerging startups, and investment entities. The American Lawyer has honored Jenner & Block as the top pro bono firm in the United States multiple times.
POSITION SUMMARY
The Receptionist, under the guidance of the Director of Administration and Manager of Human Resources, will facilitate a range of front desk operations and office service protocols, executing responsibilities with professionalism and precision.
The primary objective of the Receptionist is to embody a welcoming and approachable demeanor, ensuring that clients, visitors, and staff receive an exceptional service experience.
This role is a full-time position eligible for overtime, with standard hours from 09:00 AM to 5:30 PM, Monday to Friday, including occasional extended hours as required.
KEY RESPONSIBILITIES
Front Desk Operations
- Promptly answer incoming calls and direct them according to established protocols.
- Maintain a consistently manned reception area, coordinating breaks with colleagues.
- Welcome all clients, visitors, and employees courteously, guiding them to the appropriate locations.
- Conduct daily inspections of the reception area and common spaces to ensure cleanliness and order.
- Manage meeting schedules using the firm’s reservation system, monitoring room conditions and reporting any issues.
- Prepare conference rooms for meetings, ensuring all necessary arrangements are in place.
- Proactively check calendars for scheduling conflicts and set-up requirements.
- Coordinate with building security to ensure guest registrations are handled efficiently.
- Assist with occasional office events, providing operational support as needed.
- Distribute daily schedules for meetings and guests.
- Adhere to and update firm Best Practices consistently.
- Maintain confidentiality of client and employee information.
- Possess a comprehensive understanding of the firm’s operations, values, and clientele.
Office Support Services
- Process outgoing mail, including special and international deliveries.
- Organize the transportation of legal documents through courier services.
- Assist in expense processing by compiling necessary documentation.
- Issue security passes and maintain the guest log, ensuring guest office supplies are replenished.
- Demonstrate initiative by suggesting improvements for office supplies and services.
- Present ideas for enhancing reception services and operational efficiency.
Facility Management
- Report maintenance issues and general facility concerns to the appropriate management.
- Ensure adequate stock levels of refreshments and supplies in client and staff areas.
- Maintain the franking machine and ensure supplies are replenished.
- Oversee the reprographics room and print stations daily.
- Complete other duties as assigned.
QUALIFICATIONS AND SKILLS
- A minimum of 2 years of experience in a receptionist or front desk role within a professional services environment.
- Exceptional organizational and multitasking skills.
- A collaborative team player with the ability to build effective working relationships.
- Strong written and verbal communication abilities.
- Proactive self-starter with meticulous attention to detail.
- Ability to take initiative and work independently.
- Effective planning and organizational skills.
- Flexibility to adapt to changing demands.
- Strong follow-through on assignments.
- Willingness to work overtime as necessary.
Jenner & Block provides a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off, among other offerings.
Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are made without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, genetic information, sexual orientation, gender identity, or any other protected status.
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