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Client Support Representative
2 months ago
Brackenberry Ltd is collaborating with a Local Authority to recruit a Client Support Representative for a temporary engagement, with a strong possibility of extension based on client needs. We invite qualified candidates to submit their CVs for consideration.
Compensation: £24.95 per hour
Key Responsibilities:
- Engage with all customer inquiries in a courteous, approachable, and effective manner.
- Utilize appropriate technological systems to deliver precise and high-quality guidance.
- Present oneself as a recognized Advisor, adhering to the established dress code and/or wearing the provided uniform.
- Maintain accurate records and generate necessary statistics.
- Efficiently manage incoming correspondence and link it to existing files, as well as register applications for financial support from clients within designated timelines.
- Regularly assess personal performance against established work targets.
Essential Qualifications:
- Proven experience in delivering complex customer service, either in person or via telephone, directly interacting with the public in a service-oriented setting.
- Experience working within a diverse community in a client-focused environment.
- Familiarity with IT and telephony systems, along with administrative processes in a customer-centric organization.
Additional Information:
- Immediate availability or readiness to start on short notice is required.
- Eligibility to work in the U.K. is necessary.
Disclaimer: Brackenberry Ltd operates as an Employment Business for this position. We are dedicated to promoting equality in the workplace and are an equal opportunity employer. All roles are temporary, although initial assignments may be extended or potentially lead to permanent positions.
Important Note: By applying, you grant us permission to submit your CV for this role, with the right to represent you, unless you specify otherwise. If the position necessitates an enhanced DBS check, it must be obtained through us or accompanied by a subscription to the DBS updating service.
