Customer Support Coordinator
7 days ago
About the Role:
We are seeking a highly skilled and experienced Customer Support Administrator to join our team at Trespass. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries and complaints.
Key Responsibilities:
- Manage end-to-end customer experiences, ensuring that all customer interactions are handled in a professional and courteous manner.
- Provide excellent customer service on each and every call, responding to customer inquiries and resolving issues in a timely and effective manner.
- First point of contact for customer escalations and complaints, working closely with the Customer Experience Manager to resolve complex issues.
- Order processing and administration, ensuring that all customer orders are processed accurately and efficiently.
Requirements:
- Experience of working in a customer service role, with a proven track record of delivering exceptional customer experiences.
- Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures.
- Experience in recording of all customer interactions, meeting pre-set Quality targets.
- Strong analytical skills with experience of MS Excel and content management systems.
- Can-do attitude with a flexible approach to the role.
- Multiple language skills will be treated as an advantage.
What We Offer:
- 30 days holiday (increasing to 32 by 2 years' service) to ensure you keep a healthy work-life balance.
- Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors.
- Free parking, allowing you to focus on your work without additional costs.
- Full access to our fantastic Employee Assistance Programme and much more.
Language: English (en-US)
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