Current jobs related to Customer Support Team Lead - Glasgow, Glasgow City - Search

  • Customer Team Lead

    1 month ago

    Glasgow, Glasgow City, United Kingdom CityFibre Limited Full time

    About the RoleAs a Team Leader at CityFibre Limited, you will play a crucial role in leading our Customer Field Engineers to deliver exceptional results in civils, repair, and installations to business and residential properties. Your primary focus will be on ensuring 'on the day' issues are resolved for successful completion of right first time delivery.Key...

  • Customer Service Team Lead

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    We are seeking a seasoned Customer Service Team Lead to join Anderson Knight in the financial services sector. The ideal candidate will have a strong background in team leadership and customer service, with the ability to maintain excellent service standards and ensure regulatory compliance.Key Responsibilities:Team Leadership: Lead, mentor, and manage a...

  • Child Development Team Lead

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Reha Team Hannover Full time

    Job Title: Child Development Team LeaderWe are seeking an experienced Child Development Team Leader to join our team at Reha Team Hannover. As a key member of our team, you will be responsible for leading and managing a team of child development professionals to deliver high-quality services to children and families.Key Responsibilities:Lead and manage a...

  • Child Development Team Lead

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Reha Team Hannover Full time

    Job Title: Child Development Team LeaderWe are seeking an experienced Child Development Team Leader to join our team at Reha Team Hannover. As a key member of our team, you will be responsible for leading and managing a team of child development professionals to deliver high-quality services to children and families.Key Responsibilities:Lead and manage a...

  • Customer Service Team Lead

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Customer Service Team LeadWe are seeking a seasoned Customer Service Team Lead to join our growing team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with the ability to drive excellent service standards and regulatory compliance.Key Responsibilities:Team Leadership: Lead, mentor, and manage a...

  • Customer Service Team Lead

    1 month ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job Title: 1st Line Customer Support Service LeadWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with the ability to ensure excellent service standards and regulatory compliance.Key Responsibilities:Team...

  • Customer Service Team Lead

    1 month ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job Title: 1st Line Customer Support Service LeadWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with the ability to ensure excellent service standards and regulatory compliance.Key Responsibilities:Team...

  • Child Development Team Lead

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Reha Team Hannover Full time

    Job Title: Child Development Team LeaderWe are seeking an experienced Child Development Team Leader to join our team at Reha Team Hannover. As a key member of our team, you will be responsible for leading and managing a team of child development professionals to deliver high-quality services to children and families.Key Responsibilities:Lead and manage a...

  • Child Development Team Lead

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Reha Team Hannover Full time

    Job Title: Child Development Team LeaderWe are seeking an experienced Child Development Team Leader to join our team at Reha Team Hannover. As a key member of our team, you will be responsible for leading and managing a team of child development professionals to deliver high-quality services to children and families.Key Responsibilities:Lead and manage a...

  • Customer Service Team Lead

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with the ability to ensure excellent service standards and regulatory compliance.Key Responsibilities:Team Leadership: Lead, mentor, and manage a...

  • Customer Service Team Lead

    1 month ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job Title: Customer Account Support Co-ordinatorWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with the ability to ensure excellent service standards and regulatory compliance.Key Responsibilities:Team...

  • Customer Service Team Lead

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Role OverviewKura is seeking a highly skilled Customer Service Team Lead to join our team in Glasgow. As a key member of our contact centre, you will be responsible for leading a team of advisors, ensuring they deliver exceptional customer service and achieve project KPIs.Key Responsibilities- Lead, motivate and engage a team of advisors to deliver a...

  • Application Support Team Lead

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    Application Support LeadAt AutoRek, we are seeking a skilled Application Support Lead to join our growing team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our application, providing exceptional support to our customers, and driving continuous improvement of our internal processes.Key...

  • Application Support Team Lead

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    Application Support LeadAt AutoRek, we are seeking a skilled Application Support Lead to join our growing team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our application, providing exceptional support to our customers, and driving continuous improvement of our internal processes.Key...

  • Application Support Team Lead

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    Application Support LeadAt AutoRek, we are seeking a skilled Application Support Lead to join our growing team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our application, providing exceptional support to our customers, and driving continuous improvement of our internal processes.Key...

  • Application Support Team Lead

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    Application Support LeadAt AutoRek, we are seeking a skilled Application Support Lead to join our growing team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our application, providing exceptional support to our customers, and driving continuous improvement of our internal processes.Key...

  • Financial Support Team Lead

    2 months ago

    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    Application Support Team LeadWe are seeking a skilled Application Support Team Lead to join our team at AutoRek. As a key member of our support team, you will be responsible for ensuring the smooth operation of our application, providing exceptional support to our customers, and driving continuous improvement of our internal processes.Key...

  • Financial Support Team Lead

    2 months ago

    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    Application Support Team LeadWe are seeking a skilled Application Support Team Lead to join our team at AutoRek. As a key member of our support team, you will be responsible for ensuring the smooth operation of our application, providing exceptional support to our customers, and driving continuous improvement of our internal processes.Key...

  • Application Support Team Lead

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    We are seeking a highly skilled Application Support Team Lead to join our team at AutoRek. As a key member of our support team, you will be responsible for leading the triage and response portion of the incident management process, ensuring adherence to SLAs across all customers, and monitoring and coaching to improve team metrics and productivity.The...

  • Application Support Team Lead

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

    Job Title: Application Support Team LeadWe are seeking a highly skilled Application Support Team Lead to join our team at AutoRek. As a key member of our support team, you will be responsible for leading a team of support engineers and ensuring the smooth operation of our application.Key Responsibilities:Supervise and perform the triage and response portion...

Customer Support Team Lead

2 months ago

Glasgow, Glasgow City, United Kingdom Search Full time

Job Summary:

We are seeking a highly organized and communicative Service Desk Coordinator to join our team at Search, a leading business in the Facilities Management industry. As a Service Desk Coordinator, you will play a crucial role in ensuring the smooth operation of our engineering team, working closely with clients and engineers to achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Main Responsibilities:

  • Workload Coordination: Coordinate and organize the workload of the engineering team, ensuring efficient allocation of resources and meeting customer deadlines.
  • Resource Allocation: Direct engineering resources to ensure customer deadlines are met, and assist in delivering customer KPIs to meet targets.
  • Customer and Engineer Support: Assess the needs of customers and engineers to maintain a balance in a fast-paced environment, ensuring that customer contracts are understood and KPI targets are met.
  • Communication and Collaboration: Develop strong relationships with clients and engineers, providing excellent communication and organizational skills to ensure seamless collaboration and issue resolution.

Requirements:

  • Administrative Experience: Proven experience in an administrative role or coordinating role, with a strong background in scheduling, coordinating, and planning.
  • Communication Skills: Excellent communication skills, with the ability to work effectively with clients and engineers at all levels.
  • Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to learn and adapt to new systems and processes.

What We Offer:

As a Service Desk Coordinator at Search, you will have the opportunity to work in a fast-paced environment, develop your skills and experience, and contribute to the success of our business. We offer a competitive salary and a range of benefits, including on-site parking and salary sacrifice options.