Application Support Team Lead

4 weeks ago


Glasgow, Glasgow City, United Kingdom Workonblockchain Full time
Application Support Lead

At AutoRek, we are seeking a skilled Application Support Lead to join our growing team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our application, providing exceptional support to our customers, and driving continuous improvement of our internal processes.

Key Responsibilities:
  • Supervise and perform the triage and response portion of the incident management process
  • Hands-on incident resolution as required
  • Ensure adherence to SLAs across all customers
  • Respond to escalations from customers and internal stakeholders
  • Monitor and coach to improve team metrics and productivity
  • Perform proactive maintenance tasks or small pieces of work during quieter periods
Requirements:
  • Previous Line Manager experience
  • Excellent written and oral communication skills
  • Service Desk Operations
  • Ticket management
  • ITIL
  • System Administration
  • Azure Active Directory or Active Directory
  • Windows Server 201x
About Us:

AutoRek is a financial data management platform that serves a wide range of companies in the financial services industry. We continue to be a leading player in the market due to our ability to meet the demands of growing digital data and financial transaction volumes, alongside increasing regulatory obligations.

We offer a competitive salary, generous holidays, a birthday off, bonus scheme, pension scheme, income protection, private healthcare, and various well-being activities.



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