Client Support Representative
4 weeks ago
Contact Centre – Client Support Representative - 12 month Secondment
Competitive Salary plus Bonus and Excellent Rewards Program
Company - Brakes
This is a full-time position with shifts scheduled between 7am-5pm, including working every third weekend.
At Brakes, we pride ourselves on our passion for quality food products. Our extensive selection of fresh and specialty items is sourced from both local and international suppliers.
As part of the Sysco global family, Brakes offers our clients the advantages of a worldwide network, operational efficiencies, and the expertise of a leading company in the foodservice industry.
As a Client Support Representative , you will deliver outstanding service to both external and internal clients, serving as the primary contact for order assistance via phone and email.
Upon successful completion of your probationary period, there may be an opportunity for this role to transition to a hybrid model.
Key Responsibilities:
Accurately process all orders and collections while addressing customer inquiries in a timely manner. Meet established performance metrics in line with Brakes' standards, ensuring calls are answered promptly. Enhance and maintain departmental structures to understand the impact of customer service across the organization. Build and nurture customer relationships through effective communication, problem resolution, and fulfilling commitments. Acquire in-depth knowledge of assigned customers' businesses, expectations, and needs. Serve as the initial point of contact for customer issues, thoroughly investigate concerns, and engage relevant parties to achieve swift resolutions. Take responsibility for customer inquiries, ensuring timely updates in systems and coordinating with other departments as necessary. Process all customer feedback and complaints in accordance with Brakes' procedures and specific customer requirements. Maintain effective communication with customers, scheduling follow-up calls as needed and managing the customer mailbox efficiently. Collaborate with internal teams to ensure seamless operational processes.Essential Attributes:
Experience in an office or customer service environment is essential. A strong commitment to delivering exceptional customer service. High attention to detail. Confident in problem-solving and decision-making. Self-driven with a commitment to surpassing established standards. Proficient in computer usage.Benefits:
Significant discounts on a variety of food products. Generous vacation allowance. Recognition programs and incentives. Pension plan. Genuine career advancement opportunities within Sysco, a leader in the foodservice sector. And much more....Additional Information
All personal information will be kept confidential in accordance with EEO guidelines.
At Brakes, we embrace diversity and inclusion. We value unique talents and perspectives, focusing on who you are and your potential. Our commitment is to foster a culture where everyone feels valued and has equal opportunities. We strive to ensure that all employees feel connected and supported within our organization.
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