Customer Service Representative

2 months ago


Bicester, Oxfordshire, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Inn in Bicester. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared and ready for guests.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • Competitive hourly rate
  • Guaranteed 20 hours per week, with shifts from 7am to 3pm or 3pm to 11pm, including weekends
  • Opportunities for career growth and development within our business
  • Whitbread Benefits card, offering discounts on Premier Inn rooms and Whitbread Restaurants
  • Pension and saving schemes
  • Discounts on shopping, utility bills, travel, cinema trips, and more
  • Complimentary Premier Inn breakfast for 2

About Us:

We are a leading hospitality business, committed to providing exceptional service and creating memorable experiences for our guests. We believe in being an inclusive organisation, valuing diversity and welcoming applications from under-represented groups. We offer a supportive and collaborative work environment, with opportunities for growth and development.



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