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Guest Experience Ambassador

2 months ago

London, Greater London, United Kingdom Marriott International Full time
{"title": "Guest Experience Expert - Switchboard", "description": "Unlock Your Potential in Hospitality

At Marriott International, we're committed to delivering exceptional guest experiences that exceed expectations. As a Guest Experience Expert - Switchboard, you'll play a vital role in ensuring seamless service throughout our guests' stay.

Key Responsibilities:
  • Provide personalized service to guests, anticipating their needs and delivering brilliant experiences.
  • Process guest requests, questions, and concerns via telephone, email, and mobile chat, ensuring timely and accurate responses.
  • Collaborate with other departments to ensure a seamless guest experience, from check-in to check-out.
  • Empower guests to make the most of their stay, sharing local insights and recommendations.
What We Offer:
  • A unique opportunity to join a world-class hospitality brand, with a focus on innovation and excellence.
  • World-class training and development programs to enhance your skills and career growth.
  • A dynamic and supportive team environment, with opportunities for collaboration and learning.
  • A comprehensive benefits package, including discounted room nights, food and beverage, and more.
Requirements:
  • Proven experience in a guest-focused environment, with a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work collaboratively with other departments to achieve guest satisfaction.

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from talented individuals who share our values and passion for hospitality.

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