Office Coordinator

4 weeks ago

York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Position Overview

We are looking for a dedicated and proactive individual to join our dynamic team as an Office Coordinator within the Children's Therapy Division.

The successful candidate will play a crucial role in supporting the Children's Therapy Team by ensuring the delivery of a high-quality service in a fast-paced environment. This position involves managing sensitive and confidential information, both manually and electronically, while adhering to established departmental protocols. Responsibilities will include scheduling appointments, maintaining electronic records, processing therapy referrals, and performing general administrative tasks, including handling phone inquiries and welcoming patients.

Strong communication skills and the ability to prioritize tasks effectively are essential, along with a flexible and patient-centered approach.

Key Responsibilities

  • Assist the Children's Therapy Team by addressing general inquiries through various channels, including written correspondence, phone calls, emails, and face-to-face interactions.
  • Follow established departmental protocols while managing tasks such as receiving, organizing, and safeguarding electronic data that may contain sensitive information.
  • Supervise other support personnel and assist in the onboarding of new or less experienced staff members as needed.
  • Coordinate patient appointments and ensure accurate record-keeping using the designated electronic system.
  • Exhibit excellent communication and interpersonal skills to effectively engage with patients and colleagues.
  • Work independently, demonstrating initiative when required, while also collaborating as part of the broader administrative team.
  • Manage the ordering of supplies and contribute to monitoring inventory levels.

About Our Organization

Employee Benefits

We offer a comprehensive range of benefits to support our staff, including:

  • Access to a pension scheme with generous retirement benefits, including a lump sum and pension for dependents.
  • A holiday entitlement of 27 days, increasing to 33 days based on service.
  • A relocation package of up to 30% of salary (capped at £18,000) for hard-to-fill positions requiring relocation.
  • Various types of paid and unpaid leave for both emergency and planned absences.
  • Confidential support and advice on personal, work-related, family, and relationship issues, available 24/7 through our Employee Assistance Programme.
  • Access to a car lease scheme and a Cycle to Work scheme.
  • A wide array of learning and development opportunities.
  • Discounts on dining, travel, shopping, entertainment, and financial services from various providers.

For more information on the extensive benefits we provide, please refer to our dedicated Staff Benefits pages.

Working with Us

Our organization is guided by values co-developed with our staff: we are compassionate, transparent, and committed to excellence.

We strive to cultivate a diverse workforce that reflects our communities. We welcome applications from all individuals and work with our Staff Networks to enhance representation from various backgrounds. If you require any assistance to make the application process more accessible, please reach out to us.

We are committed to inclusivity and will consider requests for flexible working arrangements from the outset of employment, where feasible. We encourage discussions with the recruiting manager regarding any specific requirements you may have.

Commitment to Armed Forces Personnel

We proudly hold the Gold Award from the Defence Employer Recognition Scheme, demonstrating our commitment to supporting all Defence personnel in their employment applications.

COVID-19 Vaccination Guidance

Our organization strongly encourages staff to receive vaccinations against COVID-19, as this remains the most effective way to protect our patients, ourselves, and the wider community.

Qualifications and Experience

Essential

  • Minimum of GCSE Level education or equivalent, with a focus on Mathematics and English at grade C or above.
  • Proficiency in word processing and computer skills.

Desirable

  • Previous experience in supervising staff or managing the work of others.
  • Familiarity with electronic record systems.

Skills Required

Essential

  • Ability to organize and prioritize workload effectively.
  • Strong communication skills across various mediums.

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