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IT Service Manager

2 months ago

Sheffield, Sheffield, United Kingdom ECR Global Full time

Job Title: Adult Service Manager, Learning Disabilities

Job Summary:

ECR Global is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Manage the day-to-day delivery of IT services, including the coordination of incident resolution and the analysis of performance data.
  • Perform the out-of-hours duty manager role on a rotational basis, ensuring that our clients receive 24/7 support.
  • Analyze performance data and service monitoring capabilities to identify trends, underlying issues, and services that require improvement.
  • Develop and implement Service Improvement Plans to drive business growth and customer satisfaction.
  • Collaborate with our senior management team to ensure that Service Level Agreements are met and that our clients receive the highest level of service.
  • Identify, understand, and mitigate service risks to ensure business continuity.

Requirements:

  • Strong analytical and communication skills, with the ability to work with technical staff and suppliers.
  • Experience in Service Management, Service Transition, and Service Level Agreements.
  • ITIL qualified and experienced in working in an ITIL compliant environment.
  • Excellent track record of managing suppliers to achieve successful outcomes.
  • Experience working with well-known brands in high-level service management.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading global company.
  • A dynamic and supportive work environment.