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Service Delivery Expert

2 months ago

Sheffield, Sheffield, United Kingdom Network IT Recruitment Limited Full time

{"h1":"Service Delivery Analyst","p":"Network IT Recruitment Limited is seeking a skilled Service Delivery Analyst to join our client\u2019s Customer Experience Team. This is a remote-based role that requires hands-on experience in a SOC Team or Service Operations Centre, with a focus on engaging with clients and customers.","h2":"Key Responsibilities","ul":{"li":"Previous experience working in a SOC Team or Service Operations Centre","li":"Experience of working in a customer-facing role","li":"Experience of presenting regularly to clients","li":"Knowledge of tools, processes, KPIs, detection engineering, tuning","li":"Knowledge of SOC tooling, SIEM, EDR (Sentinel, CrowdStrike, Defender for Endpoint)","li":"Understanding of Common Threats","li":"Ability to confidently talk about tickets","li":"Confident explaining tech to non-tech individuals","li":"Exposure to an ITSM - preferably Jira","li":"Previous experience generating customer-facing reports","li":"Excellent communication - written and face-to-face","li":"Pleasant manner with the ability to build a rapport with people at all levels."},"p":"A full job description is available upon request.","h2":"About the Role","p":"This is a remote-based role that requires hands-on experience in a SOC Team or Service Operations Centre, with a focus on engaging with clients and customers.","h3":"What We Offer","ul":{"li":"Competitive salary","li":"Opportunities for career growth and development","li":"Collaborative and dynamic work environment"}}