Customer Service Representative

1 month ago

Stockport, Stockport, United Kingdom Sja's West Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Sja's West. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing a positive experience, and ensuring that their needs are met.

Key Responsibilities:

  • Provide a high level of customer service via phone, email, web chat, and social media, ensuring that all customer interactions are handled in a professional and timely manner.
  • Effectively handle customer inquiries, resolve issues, and escalate complex problems to senior team members as needed.
  • Work collaboratively with internal stakeholders to ensure seamless communication and efficient issue resolution.
  • Develop and maintain a thorough understanding of our products and services, as well as our company's policies and procedures.
  • Continuously improve customer service processes and procedures to ensure that we are meeting our service level agreements and customer expectations.

About You:

  • You have a proven track record of delivering exceptional customer service in a fast-paced environment.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • You are a team player with a positive attitude, a willingness to learn, and a commitment to continuous improvement.
  • You have a strong understanding of customer service principles and practices, with the ability to apply them in a real-world setting.

About Us:

Sja's West is a dynamic and growing organization that is passionate about delivering exceptional customer service. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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