Donor Care Specialist

6 days ago


Leicester, Leicester, United Kingdom NHS Blood and Transplant Full time

About Our Team

NHS Blood and Transplant is a leading organization in the field of blood donation and transfusion medicine. Our team is dedicated to providing exceptional care and service to our donors, ensuring a safe and welcoming environment for everyone.

Job Summary

We are seeking a highly motivated and compassionate individual to join our team as a Healthcare Assistant - Blood Donation. As a key member of our team, you will play a vital role in supporting our donors and ensuring the smooth operation of our blood donation sessions.

Main Responsibilities

  • Participate in comprehensive training to develop your skills and knowledge in blood donation procedures, including phlebotomy and donor care.
  • Provide exceptional customer service to our donors, ensuring their comfort and well-being throughout the donation process.
  • Maintain accurate records and documentation, ensuring compliance with regulatory requirements.
  • Contribute to the development of relationships with our donors, encouraging repeat donations and promoting a positive experience.
  • Ensure the safe handling and management of blood products, equipment, and supplies.

About You

We are looking for an individual who is passionate about delivering high-quality care and service. You will have:

Experience in dealing with the public and delivering excellent customer service.Strong communication and interpersonal skills.Ability to work in a fast-paced environment and adapt to changing situations.Basic numeracy and literacy skills.Willingness to learn new skills and undergo training to upskill yourself.

What We Offer

We offer a comprehensive induction and training program, including the Skills for Health Care Certificate, which is recognized as a foundation to healthcare support throughout the NHS. You will also have the opportunity to work in a dynamic and supportive team environment, with opportunities for professional development and growth.



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