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Healthcare Support Specialist
2 months ago
Job Summary
NHS Blood and Transplant is a leading organization in the collection and distribution of blood and blood products. Our team provides a welcoming and specialized environment for donors, ensuring they receive exceptional care and support. We collect blood from donors in Donor Centres and in our community, making a vital contribution to saving and improving lives.
Main Responsibilities
- Participate in training to learn how to insert a needle into a donor's arm to achieve a blood donation unit.
- Provide care and support to donors throughout their donation journey, ensuring a positive experience and exceptional customer service.
- Ensure accurate documentation and record-keeping of donor information and blood products.
- Build relationships with donors and deliver an exceptional customer experience to encourage repeat donations.
- Ensure the safe handling and management of blood products, needles, and equipment.
About You
Experience and Knowledge
- Have experience of dealing with the public and delivering quality customer service.
- Be willing to learn new technology skills and undergo digital training.
Qualifications and Training
- Have a good standard of numeracy and literacy.
- Be willing to undertake development and training to upskill yourself, including completion of a recognized healthcare certificate.
- Hold a valid full UK driving license with no more than 6 penalty points.
About Us
NHS Blood and Transplant is a unique organization that saves lives every day. We take pride in our values of offering exceptional care to our donors and their families. We focus on building our expertise to provide quality support and offer fulfilling careers. We offer a comprehensive induction and training program, competitive pension scheme, and brilliant benefits, including 27 days of holiday (plus bank holidays).
We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with. We encourage applications from all sectors of the community. Our working pattern includes weekend working/late shifts, with an average 9.5 hours per shift. We are committed to providing a safe and supportive environment for our donors and staff.