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Customer Support Specialist
2 months ago
Position: Customer Support Specialist
Salary: Competitive base salary plus performance bonuses
Working Hours: Full-time, Monday to Friday, flexible hours between 8 AM and 6 PM
Reference: OC18170
Our client, a well-established family-owned enterprise, is seeking a motivated individual to join their team as a Customer Support Specialist. This role is pivotal in ensuring high standards of customer service are met within a dynamic office environment.
Key Responsibilities:
As a Customer Support Specialist, you will be responsible for:
• Delivering exceptional customer service to all clients
• Building strong relationships through effective communication and rapport
• Actively listening to understand customer needs
• Managing inquiries received via various channels including phone and email
• Conducting calls in a professional manner while adhering to company protocols
• Promoting company products and services through upselling techniques
• Collaborating with team members to meet both personal and departmental goals
• Documenting and responding to all incoming email inquiries using appropriate systems
• Maintaining accurate reports and logs of customer interactions
Ideal Candidate:
The successful candidate will possess:
• Previous experience in customer service, preferably in a contact centre or retail environment
• Strong verbal and written communication skills
• A friendly and professional demeanor
• Excellent listening abilities
• A commitment to long-term career development within the company
If you are looking for a rewarding opportunity in customer service, we encourage you to consider this role.
About Octane Recruitment:
Octane Recruitment is a leading recruitment agency specializing in various sectors including Automotive, Engineering, and Customer Service. We pride ourselves on connecting talented individuals with reputable companies across the UK.
