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Customer Service Resolution Specialist

1 month ago

Huntingdon, Cambridgeshire, United Kingdom Clancy Full time

The Role

We are seeking a skilled Customer Service Resolution Specialist to join our team at Clancy. As a key member of our customer service team, you will be responsible for resolving written complaints in a timely and efficient manner.

Key Responsibilities

  • Manage customer contact through written form and respond within the levels of service required by the business.
  • Ensure SAP job operations & associated file maintenance are completed within level of service and to the customer's satisfaction.
  • Resolve SAP errors and found/missing meters.
  • Actively promote your own and Welfare, & Health & Safety to others. Identify and remove hazards and report as appropriate.

Requirements

We are looking for someone who is passionate about customer service, able to work both independently and collaboratively, and possesses strong communication and organisational skills. Attention to detail, proven analytical and problem-solving abilities, and proactive time management are also key attributes we value.

Our Company

At Clancy, we work smarter, greener and use our imaginations. Our purpose is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

What to Expect

You will be an expert in the use of SAP and will enhance the process and procedures to deliver a first-class service to internal and external customers. You will also be responsible for reporting on complaint volumes and trends to ensure continuous improvement.

Benefits

In addition to a competitive salary, pension, healthcare and holiday allowance, we offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers, cycle to work scheme as well as an Employee Assistance Programme.