Customer Service Representative

4 weeks ago


Huntingdon, Cambridgeshire, United Kingdom Adecco UK Limited Full time
Career Opportunity: We are seeking an exceptional Customer Service Representative to join our busy team in the brewing supplies industry. In this role, you will be the primary point of contact for our customers, providing outstanding support and resolving issues in a timely and professional manner. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Order Processing: Efficiently process customer orders, ensuring accurate and timely delivery of products and services.
  • Customer Communication: Respond promptly to customer inquiries via phone, email, and other channels, providing clear and concise information to resolve issues.
  • Complaint Resolution: Investigate and resolve customer complaints in a professional and courteous manner, ensuring a positive experience for all customers.
  • Team Collaboration: Work closely with internal and external sales teams, warehouses, and other departments to ensure smooth order fulfillment and resolve logistical challenges.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, orders, and issues, complying with company policies and procedures.
  • Performance Metrics: Contribute to the team's success by meeting or exceeding Key Performance Indicators (KPIs) and Customer Satisfaction Index (CSI) targets.

Requirements and Qualifications:
  • Customer Service Experience: Proven experience in customer service, preferably in a sales or logistics environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
  • Attention to Detail: Strong attention to detail and accuracy in order processing and record keeping.
  • Problem-Solving Skills: Ability to handle customer complaints professionally and work towards positive resolutions.
  • Software and Systems: Familiarity with customer service software and order processing systems.
  • Teamwork and Adaptability: Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

What We Offer:
  • Pension Scheme: Access to a pension scheme for employees.
  • Paid Holiday: Paid holiday entitlement for employees.
  • Free Parking: Free on-site parking for employees.
  • Tea and Coffee: Unlimited tea and coffee for employees.
  • Discounts: Employee discounts on products and services.
  • Wellbeing Support: Access to wellbeing support for employees.


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