Customer Service Representative
4 weeks ago
Key Responsibilities:
- Order Processing: Efficiently process customer orders, ensuring accurate and timely delivery of products and services.
- Customer Communication: Respond promptly to customer inquiries via phone, email, and other channels, providing clear and concise information to resolve issues.
- Complaint Resolution: Investigate and resolve customer complaints in a professional and courteous manner, ensuring a positive experience for all customers.
- Team Collaboration: Work closely with internal and external sales teams, warehouses, and other departments to ensure smooth order fulfillment and resolve logistical challenges.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions, orders, and issues, complying with company policies and procedures.
- Performance Metrics: Contribute to the team's success by meeting or exceeding Key Performance Indicators (KPIs) and Customer Satisfaction Index (CSI) targets.
Requirements and Qualifications:
- Customer Service Experience: Proven experience in customer service, preferably in a sales or logistics environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
- Attention to Detail: Strong attention to detail and accuracy in order processing and record keeping.
- Problem-Solving Skills: Ability to handle customer complaints professionally and work towards positive resolutions.
- Software and Systems: Familiarity with customer service software and order processing systems.
- Teamwork and Adaptability: Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
What We Offer:
- Pension Scheme: Access to a pension scheme for employees.
- Paid Holiday: Paid holiday entitlement for employees.
- Free Parking: Free on-site parking for employees.
- Tea and Coffee: Unlimited tea and coffee for employees.
- Discounts: Employee discounts on products and services.
- Wellbeing Support: Access to wellbeing support for employees.
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