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Customer Service Project Manager
1 month ago
We are seeking a highly skilled Customer Service Project Manager to join our team. This is an exciting opportunity for a professional with excellent communication skills and experience in project management.
Job Description:
The successful candidate will be responsible for managing projects from concept to delivery, ensuring seamless client experiences and timely services. Key responsibilities include project coordination, design collaboration, client communication, and team coordination.
Key Responsibilities:
- Project Management: Coordinate the development of customized products, overseeing each phase from initial concept to final print.
- Design Collaboration: Partner with the Design Team to create personalized designs based on client requirements.
- Client Communication: Act as the primary point of contact for proof approvals and ensure all project materials are promptly forwarded to production.
- Team Coordination: Work closely with the Customer Service Management team to ensure smooth project execution and client satisfaction.
Additional Responsibilities:
- Consistently adhere to Health and Safety protocols.
- Maintain high standards in all customer service processes.
- Represent the company in a professional manner and promote a positive image at all times.
- Build and maintain strong working relationships with team members and clients.
- Actively participate in team meetings and contribute to process improvements.
- Support other areas of the business when required.
- Undertake additional duties as directed by management.
Qualifications and Requirements:
- Proficiency in both German and English languages.
- At least 1 year of experience in customer service is preferred.
Work Schedule and Benefits:
- Full-time, Monday to Friday, 8-hour shifts
- Casual dress code
- Team events and social activities
- Pension plan and cycle-to-work scheme
- Complimentary flu vaccinations and free parking
- Health and wellness programs and life insurance
About Us:
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We value professionalism, teamwork, and continuous improvement.
