Customer Service Operations Coordinator

2 weeks ago


Huntingdon, Cambridgeshire, United Kingdom City Group Recruitment Full time

Job Overview

We are seeking a highly organized and detail-oriented individual to provide exceptional customer service while managing administrative tasks in our Huntingdon-based office.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  2. Handle complaints and resolve issues effectively, ensuring high levels of customer satisfaction.
  3. Manage customer accounts and process requests with precision and attention to detail.
  4. Provide product or service information and advice to customers, showcasing expertise and knowledge.
Administrative Duties
  1. Perform data entry, filing, and record-keeping with accuracy and efficiency.
  2. Assist with database maintenance and CRM system updates, ensuring seamless data integration.
Team Collaboration
  1. Liaise with other departments for effective service delivery, fostering strong working relationships.
  2. Collaborate with the team to improve customer service processes, driving continuous improvement.
  3. Provide administrative support to management and colleagues, contributing to a positive and productive work environment.
  4. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with experience in using software applications to enhance productivity.

Estimated Salary: £25,500 - £27,500 per annum, depending on experience. The successful candidate will be rewarded with a competitive salary, opportunities for career growth, and a supportive work environment.


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