Key Accounts Specialist
2 days ago
Role Overview
Your role is at the core of our mission's success within the IMDS OMC. As a key member of our team, you will be on the frontline, supporting our customers by booking appointments and addressing any concerns that may arise.
About Our Mission
We make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses.
Job Description
You will serve as a primary point of contact for our customers, scheduling metering appointments and gaining valuable insights into their concerns. These insights will be crucial for refining our services.
Some of your key responsibilities will include:
- Scheduling appointments with customers to ensure seamless service delivery;
- Maintaining up-to-date systems and databases to provide valuable analysis to stakeholders;
- Assisting in the planning and coordination of work activities to ensure efficient service delivery;
Requirements and Qualifications
To succeed in this role, you will need exceptional customer service skills, particularly over the phone, and proficiency in IT. Experience with SAP and Genesys would be beneficial, but not essential.
You should also possess outstanding communication skills, both written and verbal, to effectively support our customers. Familiarity with other customer communication channels, such as social media, self-service, and email, would be an asset.
What We Offer
A competitive salary of £35,000 per annum, a comprehensive benefits package, including pension, healthcare, and holiday allowance starting at 24-26 days per annum. You will also enjoy perks, such as Clancy Xtras, our employee benefits programme, cycle to work scheme, and Employee Assistance Programme.
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