Customer Service Specialist

4 weeks ago


Huntingdon, Cambridgeshire, United Kingdom Clancy Full time

The Role

We are seeking a highly organized and analytical individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for resolving written complaints in a timely and efficient manner.

Key Responsibilities

  • Manage customer contact through written form and respond within the levels of service required by the business.
  • Ensure SAP job operations & associated file maintenance are completed within level of service and to the customer's satisfaction.
  • Resolve SAP errors and found/missing meters.
  • Actively promote your own and Welfare, & Health & Safety to others. Identify and remove hazards and report as appropriate

Requirements

We are looking for someone who is passionate about customer service, able to work both independently and collaboratively, and possesses strong communication and organizational skills. Attention to detail, proven analytical and problem-solving abilities, and proactive time management are also key attributes we value.

About Us

At Clancy, we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family-owned construction businesses in the UK and we care about our people, our clients, and the environment.

What We Offer

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers, cycle to work scheme as well as an Employee Assistance Programme.



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